Emily Singer Kagan, Shrm-Cp Email & Phone Number

Roseland, New Jersey, Us

• Consult and activate clients with their Talent Suite.• Lead Next-Gen Workforce Now initiative within the Talent Space including serving as a subject matter expert and training the Talent team.•Support Sales and HR Business Partners with the Talent technology.

Roseland, New Jersey, Us

• Implement HR Practitioners on ADP’s Enhanced Talent Suite (ETS) comprised of Recruitment and Applicant Tracking System, Performance Dashboard, Compensation Dashboard, Data Cloud Analytics, and Voice of the Employee (Survey Tool)• Consult on strategic Recruitment best practices including crafting Job Descriptions, creation of Requisitions, reviewing resumes, creating knockout questions to screen candidates, and customizing career pages to assist with branding to attract the highest quality candidates • Discuss and setup various performance reviews including Annual, New Hire, Performance Improvement Plans, Disciplinary Action, and other types of reviews with clients. Probe to understand client needs, and consider components such as Questions (KPIs), Goals, and Competencies (KSAOs)• Flex by working with both TotalSource, and Comprehensive Services clients with 100% NPS. Chosen to work on many Key Accounts and handle escalations when needed• Actively set an example to the team on how to manage cases by presenting and sharing best practices• Assisted with onboarding new hires (17 new hires to date), and act as the site leader to give guidance to new and current associates• Mentor to five associates on the team including coaching, shadowing, and providing advice• Led pilot for New Sales TotalSource campaign, and provided feedback on process to leadership resulting in a more streamlined, and efficient implementation for clients based on timing and automation with Salesforce• Chosen to lead Next Gen project to test and give feedback on the technology, and to help review business processes• Partner with ADP Relationship Managers, HR Business Partners, Project Managers, Payroll Advisors, and Implementation teams Received Hello Greatness award for top performance, teamwork and leadership - August 2022

Roseland, New Jersey, Us

Research and respond to all corporate, social media, and senior leadership escalations, and report back to my manager, VP and corporate on resolutions. Respond to relationship surveys that assess how satisfied a client is with ADP and address concerns Keep open communication with existing clients and referring CPAs Proactively reach out to high risk clients from acquisitions Assist with assessing small business to major account migration requests Identify and analyze trends relating to the client experience.Give feedback and coach associates on best practices. Run point for team recognition and regional recognition and promote retention efforts. Handle special projects and partner with managers to get information to other associates.

Roseland, New Jersey, Us

In this position, I continue to assist clients with their payroll and tax questions. I have mastered the client services role and now take on more complicated tasks and cases. Additionally I act as a role model and help run training for new hires. As I sit in on manager meetings and share my calls and experiences with others, the senior role will continue to help mold me into the best leader I can be.Selected to represent the Norfolk office at a leadership conference at HQ all about the client experience. Won top client service award in department- top 5 performer.

Roseland, New Jersey, Us

•ADP is one of the largest providers of business processing and cloud-based solutions serving over 625,000 clients worldwide in 125 countries. ADP focuses on helping a wide range of companies with human capital management, talent management, payroll, benefits, tax compliance, time and attendance, and much more. ADP is a leader in business outsourcing services, and compliance expertise, and has made Human Resources a key part of every company it works with, by putting its people first, as that is what drives an organization. •My role at ADP is providing support & top of the line service in our Small Business Services division.I partner with small business owners to help ease the stress of running that small business. My main focus is in payroll and tax, however, I enjoy promoting our other products (HR411, Time and Attendance, 401k, Workers Compensation, etc). I truly enjoy providing excellent customer service to our clients.

Deland, Fl, Us

• Was in charge of managing a residence hall of 54 undergraduate students.• Enforced university policies and procedures to keep residents safe & confronted many issues with confidence. • Organized and executed monthly programs to engage residents. These four programs were centered around Stetson's 4 core model- [Personal & Social responsibility, personal growth, intellectual development, and global citizenship.] • Completed administrative tasks weekly such as room inventory forms, weekly logs, program requests, or budget request forms.• Served as an on-call staff member for emergencies and lock outs.• Wrote reports of various incidents and events that took place in a professional manner.• Worked in the residential life office while college is in session handling phone calls, emails, and walk ins and assisted with other tasks that were assigned to me.• Counseled peers on personal, academic, and career concerns & mediated conflict.• Attended weekly meetings as a staff, and with my supervisor.• Strived to create an inclusive community where no one feels left out.• Assisted with the planning of training, and facilitated a presentation on partnering with faculty and staff at Stetson to create more diverse programming initiatives.

Deland, Fl, Us

• Worked in Wilson-Bennett software.•Established an open and engaging line of communication between the university and its supporters.• Directly cold called alumni, parents, family members, and friends of Stetson University to build a relationship, update demographic information and acquire gifts to the Annual Fund.• Negotiated gift amounts to ensure the alumni felt comfortable with the amount.• Promoted the University by communicating the improvements and newest information. • Familiarized myself with the structure and financial need of Stetson and its students.• Worked on a team of about 25, and was in charge of up selling the school.• Handled personal information with extreme confidentiality.• One of the top fundraisers on the SU staff for all three years.

Deland, Fl, Us

• In my role, I assisted students with their career development process through resume and cover letter critiques. To raise awareness of career services and career fairs available to students, I offered them more resources online through the Office of Career Services. During the meeting I also counseled peers through a discussion of what they wanted to do as a career or possible internship, and told them my story about my experience. • During the time that I was an ambassador through the career center, I have enhanced my professional etiquette, recruiting, and interpersonal communication skills through working with students. I always had a passion for human resources, especially interviewing and reviewing resumes so this position was very helpful for my future.

Altamonte Springs, Florida, Us

• Edited and created weekly newsletters including hospital news, upcoming events, hr updates, change your life initiatives and fundraising updates that went out to all four hospitals in the Central Florida area.• Created images through ThinkStock as well as catchy verbiage to go along with special holiday observances each month.• Selected and put together scriptures with added text to put on all social media platforms at Florida Hospital. • Promoted Florida Hospital through social media, and public relations strategies to enhance the image of the hospitals. • Communicated directly with the Internal Communications Manager and the Assistant Director of Communications at Florida Hospital.

Livonia, Mi, Us

• This was a full time internship in a corporate environment, and I worked hand in hand with the HR Manager daily.• *Full life cycle recruiting experience* I successfully placed 3 employees in positions on my own throughout the summer.*• Researched College/University websites to post jobs externally & raise awareness of jobs. Also posted heavily on Indeed, LinkedIn, and other popular job boards through the company account.• Reached out to those in the community to gain referrals for positions.• Met with over 40 corporate hiring managers to make a plan to fill positions. • Used database to mine for passive candidates in a strategic way.• Assisted in screening candidates for non-exempt positions.• Coordinated phone, on-site and video interviews for Senior Leadership Team.• Scheduled green job video interviews with candidates and managers for field operations & emailed candidates to get them ready for the interview.• Communicated with candidates via phone to answer or ask questions pertaining to the job they applied for along with coordinating travel and expense guidance. • Set up assessments for candidates to take, and read over them with my manager. • Worked in the Applicant Tracking System opening reqs, reviewing resumes, and closing reqs.• Learned about how to craft offer letters.• Assisted with social media marketing regarding career fairs, open houses, local events. ⋅Utilized LinkedIn, Facebook, Twitter, and MCS Sharepoint to gain followers of our company.• Observed drug test screening, motor vehicle checks, credit checks, and background checks.• In this internship, I also developed a proposal for the Head of Talent to recommend a quarterly newsletter to gain awareness of our new company name, and to build more connections in the local area.

Deland, Fl, Us

• Created and edited travel brochures for various trips on a variety of cruise lines.• Wrote Press Releases for the agency detailing news, new hires, trips, updates, and more.• Made power point presentations for events that the owner held every month to sell trips.• Controlled the Roseborough Travel Hootsuite which included managing various media sites (LinkedIn, Facebook, Instagram, Twitter) about upcoming trips.• Worked on optimizing web content to attract targeted demographic. Assisted Owner in keyword analysis and keyword optimization. Learned Search Engine Optimization (SEO).• Organized brochures in the office, and strategically ensured that clients and potential customers understood the upcoming trips and that our office was aesthetically pleasing.• Communicated with clients and tried to up sell the idea of traveling.• Contributed to a variety of projects in support of the agency's engagement with constituents including promotion. Successfully completed over 145 hours over the course of the semester.

Indianapolis, Indiana, Us

• My role in this position was to develop chapter activities that emphasize academic achievement.• Created and implemented a program that ensured the chapter is utilizing their resources, and seeing professors to better their grades.• Offered incentives for members who achieve a certain GPA & for hours studied.• Presented to the whole chapter on ways to improve GPAs & tips to study.• Provided academic achievement awards each semester.• Informed chapter of scholarships.• Kept accurate academic achievement records.• Served on the programs council.

Indianapolis, Indiana, Us

• Was in charge of directing the member recruitment program.• Reviewed students' backgrounds and involvement in their high school communities.• Presented to all women going through recruitment during the week on our sorority, and gave speeches on the goals and values we stand for. • Trained, communicated with and led a group of 45 women on how to recruit effectively. This included workshops on conversation starters, smooth communication, hitting central points about our organization, and presenting the stories of members in a positive and natural light.• Coordinated the logistics of the events each day including set up, decor, food, outfits, structure, and communication tactics. • Recruited the most members in Stetson history (40 new members)• Clearly communicated during ceremonies around new membership, & initiation. • Maintained close communication with chapter advisor & presented my ideas to leadership.

• Served food orders to customers and assisted with their satisfaction by providing excellent customer service.• Managed cash register with high volume of customers daily.• Multi tasked by taking many orders while also ensuring each item was made correctly.• Took Inventory of products ensuring numbers were correct & organized and restocked products out in the concession display throughout the day accordingly.• Opened and closed theatre successfully each day of work.• Assisted with birthday parties by setting up & greeting guests.• Maintained cleanliness of building.• Enthusiastically answered any questions that guests have with a smiling face.

•Seasonal position for two summers.•In charge of supervising, mentoring, and coaching 20 campers every day for activities such as swimming, arts/crafts, and dancing.•As an experienced counselor, I helped to train other employees to successfully fulfill their roles as counselors.•Additional responsibilities included: individual and group motivation, conflict resolution, office administration, management of daily schedules for campers, and ensuring safety and responsible behavior. •Planned programs for the summer around leadership development.•Gave camp tours to perspective families, and answered questions from parents about daily activities, and any concerns they had with a smiling face.•Ropes Course certified*

Indianapolis, Indiana, Us

• Planned and executed all of the marketing efforts on behalf of the organization. • Traveled to local high schools to recruit for the coming year while communicating about Alpha Xi Delta and what we stand for. • Designed flyers to go around the local community to enhance the knowledge of students.• Aided in the development of the Alpha Xi Delta website for Stetson ensuring that the visuals and stories were all connected, and that we portrayed an accurate picture of our organization.• Utilized social media sites (Facebook, Twitter, Instagram) to show our involvement in the community by posting pictures, posts, and videos surrounding our organization.• Answered questions online and in person surrounding recruitment, and ways to get involved.

•This position was my first real job, and it taught me professional etiquette, communication skills, organizational skills, how to entertain, and good customer service skills. I worked this position all throughout high school.• In this position, I attended weddings as well as Bar & Bat Mitzvahs to assist in the set up and break down of the event. I additionally communicated with the families, and answered questions accordingly pertaining to the logistics of the event along with expectations. I was in charge of managing customer complaints, and handling any issues with poise and patience. •The other part of this position included entertaining party-goers by initiating dances, playing games with the children, taking song requests, performing dances, and assisting with the party speeches, special events, etc.

Bachelor’S Degree, Communication And Media Studies, Marketing And Spanish Minors

High School, General Studies