Emily Busse Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

-Responsible for full-cycle recruiting of Visa Interns & New College Graduates -Support two different teams within Visa's Technology Organization, hiring for both tech and non-tech positions-Manage relationships with hiring managers and senior leadership-Partner with Visa University Programs to support university relations and candidate experience on campus-Utilize tools like SmartRecruiters, HackerRank and Yello to source and measure candidates operating under OFCCP regulation-Assist with program management of Interns and New College Graduates, supporting on-site and virtual events

Melbourne, Australia

Worked independently and remotely to launch a new international recruitment market for ISA programs. Developed and managed partnerships with approximately 40 universities in Australia and New Zealand, traveling frequently to campuses.- Built professional presence in region by cultivating stakeholder relationships- engaging personally with students, educating academic faculty on the value of our services, and collaborating with Career Services offices to provide professional development-oriented program models. - Analyzed unique demands of the non-U.S. market and initiated strategic program development. - Coordinated actions across university partners and ISA staff worldwide to project manage all phases of new program implementation. Leveraged relationships with colleagues and adapted existing products to meet urgent client needs.- Increased enrollments by over 350% and partner affiliation agreements by 200%.

Austin, Texas Area

Provided leadership to the Admissions Department, a team of 20 employees, while maintaining program management duties. Specialized in project management, with a focus on process improvement. Handled senior-level escalations with clients.- Collaborated with cross-departmental stakeholders to prioritize company projects and manage timelines. - Assessed pain points within in-house CRM and identified workable solutions for colleagues.- Initiated company-wide overhaul of IT work order submission process, working closely with the IT Project Manager. Developed new protocol and led trainings across company divisions. Reduced backlog of work orders from 130 to 10. - Engaged with European university colleagues to develop strategy and manage recruitment for a program familiarization trip. Contributed to event planning and on-the-ground leadership, travelling across three countries and partner institutions with 10 U.S. university clients.

Austin, Texas Area

Promoted to mid-level management team. Assumed management of a complex, research-specific program model.- Supervised three staff members. Frequently participated in hiring and led the training of 10 employees during this period. Spent eight weeks in Denver, CO facilitating the integration of new colleagues following a major acquisition.- Collaborated with IT to develop new CRM functionalities and drove their application company-wide, optimizing the enrollment process and operational efficiency. - Invited to participate in an international team leadership workshop in Spain, only non-executive U.S. staff member in attendance. Presented on cross-cultural communication techniques to enhance U.S. and on-site staff relations.

Austin, Texas Area

Hired by ISA, an industry leading provider of university study abroad programs, to oversee admissions, account management, customer service, on-site logistics, and crisis management of three Spanish program sites. Served over 750 students annually.- Communicated daily with colleagues in Spain to ensure seamless program execution.- Coordinated launch of new programs- liaising with international and executive staff, overseeing newer team members to guarantee timelines were met, and documenting new processes. Frequently praised for attention to detail.

Málaga, Spain

• Prepared and led classroom activities in English for students aged 12-18, as part of the Bi-Lingual Education Program in a public high school.• Taught History & Geography, Mathematics, Physics & Chemistry, and English Oral Expression.