Senior Business Analyst
Current- Acted as liaison between executive management and operations department to document risks, identify mitigations, and status improvement projects
- Submitted business automation proposal to optimize a hundred-page report down to one database
- Documented procedures for 3 different functional areas within the department
- Led user testing and training for Salesforce Lightning implementation
- Tracked metrics for three major processes within the department and conducted research on any outliers
- Coordinated addition of inquiry triaging system which improved inquiry resolution timeliness