Senior Business Analyst
Current• Acted as liaison between executive management and operations department to document risks, identify mitigations, and status improvement projects• Submitted business automation proposal to optimize a hundred-page report down to one database• Documented procedures for 3 different functional areas within the department• Led user testing and training for Salesforce Lightning implementation• Tracked metrics for three major processes within the department and conducted research on any outliers• Coordinated addition of inquiry triaging system which improved inquiry resolution timeliness• Conducted risk management reviews and inquiry research meetings with analyst team• Created process flows and presented for 10 core operations departments