Emily Benedict Email & Phone Number

● Represents Personal Lines Underwriting and the Sales Teams for the conversion project as the first point of contact and primary focus on the agent-facing technology.● Gathers agent input and feedback to understand technology needs and set priorities to enhance the underwriting processes. Negotiate consensus of stakeholders to develop implementation plan around recommendations and enhancements.● Communicates and coordinates with internal and external stakeholders regarding technology… Show more ● Represents Personal Lines Underwriting and the Sales Teams for the conversion project as the first point of contact and primary focus on the agent-facing technology.● Gathers agent input and feedback to understand technology needs and set priorities to enhance the underwriting processes. Negotiate consensus of stakeholders to develop implementation plan around recommendations and enhancements.● Communicates and coordinates with internal and external stakeholders regarding technology updates, products, rates, process changes, and system enhancements.● Organizes and directs the communication plan to cascade information to the impacted business partners.● Identifies, creates, and coordinates training around enhancements for internal/external customers.●Troubleshoots technology fixes and coordinates with IT teams.● Write Jira user stories to correct issues and documents.● Communicates with teams and Agent stakeholders when technology changes go to production to ensure all affected parties are prepared for updates and changes.● Assists in documenting external processes and procedures in personal lines underwriting.● Creates metrics to measure and communicate the business value realized in process improvements.● Works with the Director – Personal Lines Support & Analytics to develop and manage a comparative rater strategy.● Manages the agency management system oversight for the Personal Lines Underwriting department.● Manages projects that impact multiple business units to ensure project progress, including managing escalation and avoiding risk.● Researches insurance market trends for developing new business relationships, retaining our current customers, and increasing profitability.● Manages the conversion from Legacy systems to Guidewire, staying on course within budget, employee headcount, and business accounts needed to complete the job.● Responsible for decisions related to communications and training plans, and prioritizing effects/enhancements. Show less

Grinnell, Ia

Provides personal lines underwriting customer service support via telephone including affiliated agency force. Underwrites routine policies within authority level and processes personal lines policy transactions including quotes, new business, change endorsement, renewals, and cancellations. Analyze, review, and gather information needed to accurately rate and produce all documents needed to issue policy quotes, new business, changes, renewals, and cancellations for all personal lines of… Show more Provides personal lines underwriting customer service support via telephone including affiliated agency force. Underwrites routine policies within authority level and processes personal lines policy transactions including quotes, new business, change endorsement, renewals, and cancellations. Analyze, review, and gather information needed to accurately rate and produce all documents needed to issue policy quotes, new business, changes, renewals, and cancellations for all personal lines of business within designated underwriting authority. Refer items/questions to underwriter as required. Show less

Newton, Ia

↳ Responsible for all the company's internet products, marketing efforts, social media accounts, and online content/news article production. I am also the main point of contact for chamber affiliations, and maintaining a positive business relationship with vendors.↳ Manage and resolve all information/requests regarding the system, data, usability of the websites, interface issues, updating, streamlining processes, and maintaining a positive business relationship with vendors.↳… Show more ↳ Responsible for all the company's internet products, marketing efforts, social media accounts, and online content/news article production. I am also the main point of contact for chamber affiliations, and maintaining a positive business relationship with vendors.↳ Manage and resolve all information/requests regarding the system, data, usability of the websites, interface issues, updating, streamlining processes, and maintaining a positive business relationship with vendors.↳ Responsible scheduling and facilitating regular meetings with updates regarding digital products, coordinating digital sales efforts, creating spec and preset online profiles for potential customers, conceptualizing long-term evolution of the current and future products, creation and proofing of content ↳ Collaborating with the Design Coordinator to create visuals, digital ads, training materials, sales materials, and other content used company wide.↳ Daily DOS system report generation, compiling/organizing data for a variety of uses/departments. Show less

Newton, Ia

↳ Interviewed, hired and trained new employees. Facilitated continued training/mentoring to the sales team and coordinating departments.↳ Generated and logged employee/department statistics, assigned/monitored workflow, ensured deadlines and quotas were met.↳ Assisted Department Manager with compiling/reviewing employee evaluations, documenting personnel files, and addressed/disciplined employees according to company policy. ↳ Responsible for composing/updating company rates… Show more ↳ Interviewed, hired and trained new employees. Facilitated continued training/mentoring to the sales team and coordinating departments.↳ Generated and logged employee/department statistics, assigned/monitored workflow, ensured deadlines and quotas were met.↳ Assisted Department Manager with compiling/reviewing employee evaluations, documenting personnel files, and addressed/disciplined employees according to company policy. ↳ Responsible for composing/updating company rates and pricing codes.↳ Logging and tracking sales analytics daily, time clock corrections, archiving/auditing voice record authorizations, and composing/updating visuals, department guidelines/quotas, and sales canvasses. ↳ Sales quota tracking/logging, creation/updating of company rates/fees in (DOS) operating system, and delegated workloads assignments/statuses. Show less

Newton, Ia

↳ Performed general office duties such as faxing, filing, answering calls, scheduling meetings and interviews, and assemble/update training manuals. Planned and coordinated company parties/banquets.↳ Logging and tracking sales analytics daily, time clock corrections, archiving/auditing voice record authorizations, and composing/updating visuals, department guidelines/quotas, and sales canvasses. ↳ Sales quota tracking/logging, creation/updating company rates/fees in (DOS)… Show more ↳ Performed general office duties such as faxing, filing, answering calls, scheduling meetings and interviews, and assemble/update training manuals. Planned and coordinated company parties/banquets.↳ Logging and tracking sales analytics daily, time clock corrections, archiving/auditing voice record authorizations, and composing/updating visuals, department guidelines/quotas, and sales canvasses. ↳ Sales quota tracking/logging, creation/updating company rates/fees in (DOS) operating system, and delegated/changed rep assignments/statuses. Show less

Newton, Ia

↳ Obtained my Personal Lines Insurance License for auto and home insurance through the State of Iowa. Followed both corporate and state procedures.↳ Answered inbound calls for auto and home insurance policies for multiple carriers. Processed policy changes, processed payments, researched billing inquiries, clarified coverages, and determined eligibility.↳ Reviewed auto, home, and personal excess liability coverages with insureds. Requested/obtained documentation to process… Show more ↳ Obtained my Personal Lines Insurance License for auto and home insurance through the State of Iowa. Followed both corporate and state procedures.↳ Answered inbound calls for auto and home insurance policies for multiple carriers. Processed policy changes, processed payments, researched billing inquiries, clarified coverages, and determined eligibility.↳ Reviewed auto, home, and personal excess liability coverages with insureds. Requested/obtained documentation to process coverage changes for underwriting review.↳ Performed TCE evaluations (Total Cost Estimation) to calculate replacement value. ↳ Discussed coverage recommendations with insureds when coverage gaps were identified. Suggested additional products/services to accommodate insureds needs.↳ Developed relationships with both internal and external customers. Show less

Des Moines, Ia

↳ Analyzed and processed workers’ compensation claims to acquire additional savings after State Fee Schedule and Customary Reimbursement were applied.↳ Utilized proper Usual and Customary fees. Applied multiple procedure coding, bundled procedures, unbundled procedures due to incorrect entry, and followed subrogation guidelines.↳ Facilitated new hire training and mentored peers.

Des Moines, Ia

↳ Performed the final review on workers’ compensation claims to detect errors, detect missing information/documentation, and ensured data entry/coding accuracy.↳ Responsible for generating EOR's (Explanation of Review) and distributing them to B2B clientele.

Des Moines, Ia

↳ Reviewed worker’s compensation claims after bill was processed to negotiate savings with medical providers and facilities in exchange for expedited payment.↳ Composed contracts and documented terms and conditions that were agreed upon. Adhered to strict timelines to ensure claims were processed.

General Studies

I initially went to college to pursue my degree and become a Registered Nurse. I completed all of my prerequisite courses.

High School, General Studies/Diploma

General studies, jazz band, camera club, pep band, college classes (medical terminology/exploring art media) and marching band.

Diploma