Emily Benedict Email & Phone Number

• Represents Personal Lines Underwriting and the Sales Teams for the conversion project as the first point of contact and primary focus on the agent-facing technology.
• Gathers agent input and feedback to understand technology needs and set priorities to enhance the underwriting processes. Negotiate consensus of stakeholders to develop implementation plan around recommendations and.
• Communicates and coordinates with internal and external stakeholders regarding technology… Show more
• Communicates and coordinates with internal and external stakeholders regarding technology updates, products, rates, process changes, and system enhancements.
• Organizes and directs the communication plan to cascade information to the impacted business partners.
• Identifies, creates, and coordinates training around enhancements for internal/external customers.

Grinnell, IA

Provides personal lines underwriting customer service support via telephone including affiliated agency force. Underwrites routine policies within authority level and processes personal lines policy transactions including quotes, new business, change endorsement, renewals, and cancellations. Analyze, review, and gather information needed to accurately rate.

Newton, IA

↳ Responsible for all the company's internet products, marketing efforts, social media accounts, and online content/news article production. I am also the main point of contact for chamber affiliations, and maintaining a positive business relationship with vendors.↳ Manage and resolve all information/requests regarding the system, data, usability of the.

Newton, IA

↳ Interviewed, hired and trained new employees. Facilitated continued training/mentoring to the sales team and coordinating departments.↳ Generated and logged employee/department statistics, assigned/monitored workflow, ensured deadlines and quotas were met.↳ Assisted Department Manager with compiling/reviewing employee evaluations, documenting personnel.

Newton, IA

↳ Performed general office duties such as faxing, filing, answering calls, scheduling meetings and interviews, and assemble/update training manuals. Planned and coordinated company parties/banquets.↳ Logging and tracking sales analytics daily, time clock corrections, archiving/auditing voice record authorizations, and composing/updating visuals, department.

Newton, IA

↳ Obtained my Personal Lines Insurance License for auto and home insurance through the State of Iowa. Followed both corporate and state procedures.↳ Answered inbound calls for auto and home insurance policies for multiple carriers. Processed policy changes, processed payments, researched billing inquiries, clarified coverages, and determined eligibility.↳.

Des Moines, IA

↳ Analyzed and processed workers’ compensation claims to acquire additional savings after State Fee Schedule and Customary Reimbursement were applied.↳ Utilized proper Usual and Customary fees. Applied multiple procedure coding, bundled procedures, unbundled procedures due to incorrect entry, and followed subrogation guidelines.↳ Facilitated new hire.

Des Moines, IA

↳ Performed the final review on workers’ compensation claims to detect errors, detect missing information/documentation, and ensured data entry/coding accuracy.↳ Responsible for generating EOR's (Explanation of Review) and distributing them to B2B clientele.

Des Moines, IA

↳ Reviewed worker’s compensation claims after bill was processed to negotiate savings with medical providers and facilities in exchange for expedited payment.↳ Composed contracts and documented terms and conditions that were agreed upon. Adhered to strict timelines to ensure claims were processed.

General Studies

I initially went to college to pursue my degree and become a Registered Nurse. I completed all of my prerequisite courses, but.

High School, General Studies/Diploma

General studies, jazz band, camera club, pep band, college classes (medical terminology/exploring art media) and marching band.

Diploma