Emily Moser Email & Phone Number

Los Angeles, CA, US

Greater Los Angeles, California, US

Greater Los Angeles, California, US

West Hollywood, California, US

• Cross-functionally collaborate to implement compelling storytelling and merchandising strategy on-site that supports marketing initiatives and optimizes product find-ability and conversion rate.
• Assist with the day-to-day coordination of e-Commerce activities, i.e. product uploads and maintenance of online product catalog in Shopify, site sweeps, report and analyze engagement metrics (product views, exit.
• Moderate incoming site and product reviews via Yotpo- initiating customer follow-up when necessary as well as identifying and reporting on trends and statistics.
• Support loyalty program through updating communication, performance analysis and implementing customer feedback.

West Hollywood, California, US

• Established service level agreement and standard of excellence for new brand and customer service department
• Pioneered standard operating procedures to train, develop and mentor newly hired customer service representatives
• Dynamic problem-solving via research across multiple systems to ensure issue resolution and customer satisfaction
• Mentor and guide representatives through challenging issues to build and retain positive customer relationships and provide exemplary service
• Spear-head initiatives for cross-departmental communication to streamline reporting and improve operations
• Analyze and report data regarding trends in customer issues and operational difficulties to COO and Operations team, offer insight to customer perspectives and better predict and advocate for customer needs

West Hollywood, California, US

Los Angeles, California, US

• Non-profit organization dedicated to teaching personal safety through scenario-based self-defense training
• Educate students about awareness, intuition, boundary-setting, consent and verbal de-escalation strategies
• Coach students to leverage both verbal and physical techniques through realistic scenario-based training
• Empower students by providing continuous support and encouragement

Monrovia, California, US

• Grocery store chain providing unparalleled customer service, unique products, and a neighborhood feel
• Ensure customer satisfaction through professionalism and a friendly, courteous, and positive attitude
• Create product displays, receive and unload deliveries, reconcile units received, and efficiently stock shelves
• Responsible for business merchandising operations within various departments with over 350 products
• Manage waste versus profitability through merchandising, signage and overall cleanliness to create an in-store experience that increases overall sales in the department
• Differentiate order quantities based on predictions of daily customer counts and sales inferred from previous data reports

Monrovia, California, US

• Nationwide event staffing company focused on aiding exhibitors to get the most out of their trade shows and events
• Interviewed and hired booth staff to represent clients and their marketing needs at over 100 events annually
• Coordinated schedules and directed teams of over 200 trade show booth associates on-site at national events
• Oversaw event logistics from start to finish, including presenting service recommendations to clients, assembling sales orders for client services and contracts for booth staff, and reconciling and submitting invoices.
• Administered directives to event staff for successful run of show and to maintain positive relationships with and between staff and client
• Acted as a liaison and served as a primary contact for staff and clients throughout entire event to ensure prompt problem resolution when issues arose

Santa Barbara, CA, US

• Trained on the issues of rape, sexual assault, dating and domestic violence, and stalking
• Implemented knowledge and developed an awareness campaign to a target audience in the community
• Conducted research on campaign content and compiled information into an interactive presentation via Prezi
• Worked with team members to plan, market, and host an educational awareness event for more than 30 students

Santa Barbara, CA, US

• Brainstormed and researched story ideas relevant to the Communication major at UCSB
• Interviewed students and faculty both in-person and via computer mediated communication
• Contributed creative content to develop and write articles for publication in the bi-annual communication newsletter

Santa Barbara, CA, US

• Researched relevant coursework and previous studies to establish guidelines and goals for future research
• Updated evaluation forms and input collected data in order to analyze through Microsoft Excel
• Coordinated schedules, managed and instructed students on how and when to conduct research

Alameda, CA, US

• Communicated with customers to establish a trusting relationship, assess their needs, and help them find what they were looking for
• Extensive product knowledge which enabled increased productivity and allowed for development of loyal clientele
• Aided customers to build positive brand relationship and connection to products to ensure their loyalty to the company
• Assisted in planning special events to promote and market the company
• Worked as a team player to consistently exceed daily, personal goals and store metrics

Bachelor Of Arts (Ba), Communication, General

Spanish Language And Culture

High School Diploma

Certified Health And Wellness Coach (In Process), Health And Wellness Coaching