Emily Polcyn Email & Phone Number

New York, United States

Cleveland, Ohio, United States

Teaches playwriting to students across Cleveland area grades 2-12, creating and adapting curriculum depending on class age, and goals of individual institutionPrepares students to complete a 10-minute play to be submitted for a chance to be produced on the mainstage of a professional theatreTracks classroom metrics and student/staff response and satisfaction for grant writing purposes

Cleveland, Ohio, United States

Uses Salesforce ticketing software to sell tickets and communicate audience special needs to front of house staffCreates financial reports to track daily sales and ensure cashbox equalization using Salesforce CRM softwareProvides superior customer service in a personalized environment, establishing relationships with frequent customers, season ticket holders, and donors

Cleveland Heights, Ohio, United States

Cleveland, Ohio, United States

Creates and copy edits quality product listings and advertisements that maintain brand consistency across platforms, improving search engine optimization and new customer acquisitionImplemented new organizational systems to increase inventory accuracy and efficiency in packing orders while reducing overhead in new product acquisitionUtilized Metricool and Adobe Illustrator to create and improve efficacy of social media postsProject manages a team of 5+ people to ensure ongoing projects are accurately completed in a timely manner, demonstrating familiarity with Slack and Office SuiteKeyholder in gift shop running day-to-day operations including retail customer service through Shopify POS systems and shipping operationsTracks product inventory and sales to create purchase orders, demonstrating proficiency in Microsoft Excel

Cleveland, Ohio, United States

Pittsfield, Massachusetts, United States

Acted as a liaison between General Management and artists, ensuring wellbeing and day-to-day needs of the entire company were metCoordinated travel and housing of staff and artists and assisted with securing seasonal accommodationsOversaw scheduling, organization, and management of company rental spaces and vehiclesEvent planner of seasonal events such as opening night toasts and holiday staff events

Petoskey, Michigan

Assisted patrons with the selling and fulfillment of ticket purchases and refundsRan ticket sales and audience demographic reports that helped leadership teams with marketing choices and data collectionHelped to oversee the successful transition of a 50% capacity theater back to 100% capacityExpected to work in high stress work environments while simultaneously providing superior guest satisfactionAssisted in cross-departmental work including bartending, ushering, and house management