Emily Ragano Email & Phone Number

Oswego, Il, Us

Chicago, Illinois, Us

◆ Fulfill Client’s needs by covering open US - Client Manager roles within NIQ to ensure client satisfaction is met. ◆ Work alongside fellow colleagues to lead the 2023 Fall University Program by recruiting client partners, developing learning materials & managing student’s weekly curriculum/training. ◆ Point of contact for NIQ’s students in the spring internship program including daily agenda, curriculum/training, business case study project & keeping students on track to complete their program goals within the 3-week timeframe.

Chicago, Illinois, Us

SELECT ACHIEVEMENTS:------------------------------------------◆ Managed client relationships and support for Fortune 500 accounts, including Hershey's, Anheuser-Busch, ZX Ventures, Abbott, Molson Coors, General Mills, Energizer, Edgewell, Colgate, & Brown Forman, etc. ◆ Governed the Procter & Gamble account and several Financial Services clients responsible for ad hoc & ongoing reports with esteemed clients, including Bain, McKinsey, Alliance Bernstein, etc. ◆ Generated revenues from US-based clients, purchasing global data and penetrated the Canadian market, who began purchasing US data and checked with local teams to identify countries/categories desiring our data available.◆ Executed order placement throughout delivery for the Global Snapshot team and ongoing Financial Services clients managed under Global Snapshots. ◆ Addressed client data questions and queries regarding pre and post-report delivery by working with local teams and the local CPS contacts to obtain data AVs/proposals for CPS/Panel opportunities. ◆ Managed client billings through Microsoft Dynamics.

New York, Ny, Us

SELECT ACHIEVEMENTS:------------------------------------------◆ Served on the US AOD team with clients Duracell, Lactalis, Hormel, Justin's, Red Bull, Henkel & Combe. ◆ Oversaw the daily support and client management and provided client AOD training as needed.◆ Assisted clients who purchased database access to pull data through the AOD data platform.◆ Established, executed, and managed the entire account, from order placement to billing.◆ Answered client data questions and held training sessions to demonstrate to clients how to pull data down from the subscription/access they purchased from NielsenIQ.◆ Delivered ongoing support to Global Connect services clients that purchased data through the Global Connect platform.◆ Oversaw account/client management of the Global Connect service, a data platform for global data (all countries/categories) outside of the US. , managed US-based clients that purchased global data and necessary tasks in Global Connect Business.◆ Handled the P&G account & Financial Services and served as a Sales/Account Manager.◆ Managed the daily client interactions and needs and proposed projects and reports to P&G & Financial Services clients.◆ Operated on establishing, enhancing, and managing entire accounts from order placement to billing.

SELECT ACHIEVEMENTS:------------------------------------------◆ Successfully marketed obsolete inventory to cultivate opportunities for increased cash flow and decreased overhead and excess inventory costs through the utilization of the Amazon Marketplace Channel at Revolution.◆ Generated and presented financial reports to stakeholders to validate obsolete and excess inventory liquidation strategies. ◆ Managed the entire Amazon business account from account maintenance, listing creation, order fulfillment, and reporting.◆ Analyzed daily, weekly and monthly reporting on order quality, performance over time, and performance by category.◆ Consistently exceeded Amazon’s performance metrics and ratings.◆ Collaborated with logistics and procurement teams to execute orders from fulfillment to delivery.

Boca Raton, Florida, Us

SELECT ACHIEVEMENTS:------------------------------------------◆ Managed the Office Depot Delhaize account with $9M in yearly sales, including Food Lion, 1,200 stores, and Hannaford banners, 181 stores.◆ Increased Office Depot incremental sales dollars by 5%+ during back-to-school and holidays by analyzing and executing product assortments, promotions, and marketing programs to drive sales and GM% ◆ Accelerated Hannaford’s sales by 40% through product management and detailed analytics.◆ Increased customer fill rate to 99%+ consistently, maintaining a 100% rating on meeting customer requirements for orders,◆ Provided customer account management, supply-chain management, merchandising, and full analytical support for the store within the program and monitored inventory, supply-chain operations, and shifting market conditions. ◆ Executed stationery set refresh of inline products to secure revenue growth year over year, + 4%.◆ Gained additional business of 181 stores through data analysis and execution of vendor programs.◆ Negotiated and collaborated with the vendor community to support store needs.◆ Executed successful vendor programs for inline business and seasonal incremental opportunities during back-to-basics, spring, back-to-school, and holidays and managed customer accounts’ P&L.◆ Implemented account management and customer service processes, workflow improvements, and improvements, and best practices.

Boca Raton, Florida, Us

SELECT ACHIEVEMENTS:------------------------------------------◆ Managed stationery category, visual merchandising, inventory management, and customer account management.◆ Successfully managed current customers and prospected new potential customers. ◆ Prepared and executed vendor programs from start to finish, including analytics, financials, presentations & proposals. ◆ Achieved new customer rollouts and implementations by carrying out presented vendor programs to prospective customers, including 7-Eleven, Mapco, Casey's, and UPS Store.◆ Executed successful seasonal programs at existing account A&P, driving incremental sales dollars during back-to-basics, spring, back-to-school, and holidays.◆ Grew existing customer sales and margin through mix management and incremental sales dollar opportunities focused on key accounts and new prospective customers.

Smithfield, Virginia, Us

SELECT ACHIEVEMENTS:------------------------------------------◆ Supervised a Smithfield team of 14, coordinating orders through fulfillment for 600+ national retail accounts across entire packaged deli meat product lines accounting for $1.57B in annual sales.◆ Managed daily operations, quality assurance, and forecasting for key national accounts. ◆ Hired, trained, evaluated, and developed staff.◆ Responsible for account satisfaction, on-time delivery, cross-sell penetration, business development, meeting critical timelines, expediting, and supply chain coordination.◆ Partnered with vendors, consultants, and internal management teams, optimizing SAP for retail deli operations and training users.◆ Established refined department processes, workflow, and procedures, improving customer satisfaction and supply-chain efficiencies in managing 40,000 customer orders annually.

Smithfield, Virginia, Us

SELECT ACHIEVEMENTS:------------------------------------------◆ Partnered with customers, sales representatives, brokers, and production/demand forecasting teams, ensuring product availability, meeting customer specifications, executing shipping, and providing value-added customer service.◆ Implemented team for SAP 6.0, supporting testing for company and product line integrations.◆ Employed expertise in forecasting tools, including VMI (vendor-managed inventory), ensuring product availability for seasonal volume.

Minneapolis, Mn, Us

SELECT ACHIEVEMENTS:------------------------------------------◆ Managed a team of 4 assistant managers and up to 35 sales associates in the department.◆ Oversaw store operations in a $36M location and managed sales, customer service, merchandising, and operations.◆ Provided strategic and operational expertise to store managers.