Emily Nelson Email & Phone Number

Tampa, Fl, Us

Directing and coordinating LIP staff in the design and implementation of projects consistent with the goals and objectives of the program. Introducing innovative solutions, value management, cost-effectiveness, functional efficiency, and customer satisfaction.Additional Duties include: Work Plan Management Cross-initiative Management Issues and Risk Management Scope Management Detailed Analysis Understand Strategic Components Manages to Quality Management Principles Identification of Business Value Identification of Business Metrics Management of Project Team

Responsible for: * Taking a lead role in the development and management of complex, diverse projects/programs from concept through implementation to serve customers and internal/external stakeholders at all levels managing suppliers with some supervision from the Director, Purchasing.* Embracing change, challenging status quo and making recommendations for improvements to products and processes. Creating tools that help simplify job tasks and sharing these with others.

Responsible for:* Ensuring that suppliers provide timely service, quality products, and competitive pricing on LIP products* Managing vendors with some supervision from the Director, Purchasing Programs* Operating with general guidance on most issues* May require more specific direction regarding the more strategic vendor management and negotiation issues

* Supervise, coach and participate in the interviewing/hiring/termination of data management staff; maintain personnel records. Responsible for performance appraisal and goal setting for staff within the team.* Responsible for the accurate and timely processing of customer data, including orders, results forms, relationship data and account information across all College databases.* Collaborate with Lead to monitor workflow and distribute workload to ensure production goals are met in a timely and efficient manner.* Provide for and ensure that all staff is adequately trained on the various hardware/software and business processes * Maintain appropriate working relationships with colleagues across the College, particularly with those areas that the team is supporting. Attend meetings as CDM representative.* Work closely with Information Services staff to ensure that system configuration is appropriate and optimized for throughput.* Maintain above average knowledge of all data management functions and provide procedural, systems, and service-related feedback to senior management; recommend procedural/systematic changes that will increase effectiveness of operations. * Perform advanced data research and resolve data issues.* Actively support the CDM team charter.* Perform other related duties as assigned.

Responsibilities include: Providing front line service to CAP customers and clients; assisting and guiding clients through automated process and systems enhancements; supplying laboratories with information on accreditation and proficiency testing materials; managing compliance for labs as well as CMS.Additional Responsibilities:Gold Customers: I have several Gold Customers, 3 of which are international customers. I have helped resolved immediate shipping issues; Helped labs set up bulk shipping contracts to avoid tremendous shipping costs on the E/E1 surveys.Verified international labs received email notifications containing tracking numbers and commercial invoices to avoid delays.Implemented resolutions when DHL indicated that they were no longer able to ship biological material into Japan.Listening In/On-the-Job Training: New employees, from other departments, will often sit in with me to listen while I take calls. It helps them learn more about our company and the type of requests that we get from customers on a day-to-day basis. I also assist the trainers in our department by giving them one-on-one training for the Competency Assessment Program as the contact for Customer Service. New CCC agents listen in with me to learn how to handle customer inquiries and when they are ready to take calls themselves, I will sit in with them to make sure they are doing the job correctly. Tracking: I was the lead tracking liaison in the College for over 17,000 customers on all proficiency testing products for 2 + years before successfully transitioning the job to CDM. Communicated with vendors on a daily basis providing any additional information they needed to ship products in a timely manner. Communicated with FedEx about international shipments which were stuck in customs to help get the packages delivered to the final destination. I also met with vendors in person to help resolve business continuity issues that we experienced.

Masters, Business Administration; General Management

Ba, Telecommunications

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