Emily Ryan Email & Phone Number

Denver, Co, Us

Denver, Co, Us

San Diego, Ca, Us

With a specific charter to grow the business to its next revenue milestone, I reviewed the business from the top to the bottom line advising as a de facto Chief Growth Officer to reset the company's financial planning strategy, cost structure, margin targets, and overall revenue & cash strategy. Strategic advisor to the co-founders, developed and executed on cross-functional strategic growth plan, strengthened the go to market strategy, established and drove consistent execution across marketing, sales and the consulting practice, meeting or exceeding quarterly bookings targets.

Vancouver, British Columbia, Ca

As a member of the Executive Leadership Team focused on growing the business, I transformed the consulting practice to deliver higher value outcomes to our clients more consistently while setting the strategy and priorities for client delivery and running the full consulting practice. Developed, sold and ensured delivery of client outcomes for companies such as Workday, VMware, Splunk, Virgin Pulse, FactSet, Lexia Learning, Vertex, HashiCorp, and Thomson Reuters.

San Francisco, California, Us

Serving as a Strategic Advisory Board member for the Customer Success, Product Experience and Digital Hub technology solutions. Facilitate conversations and engage in thought partnership with CXO leaders of Customer Success and Revenue organizations at some of the worlds leading B2B technology companies.

San Francisco, California, Us

In this corporate director-level role I led CSM Strategy & Operations for over 13,000 customers globally. Quickly assessed business needs and drove strategic business transformation initiatives through my team of 80+ full-time employees and contractors to design / deliver high-quality solutions.

San Francisco, Ca, Us

Consult directly with CEOs and CROs at early-stage startups to help them grow revenue and ensure their customer base stays healthy while improving team efficiency and happiness. Focus: B2B software, XaaS and Enterprise software companies. Convert client sales into long-term, case study-ready, enthusiastic evangelists at scale using data, lightweight process and clear, consistent communication.Clients include: 30-person Education Technology platform (seed, acquired); 8-person Compliance and Security technology (seed); 45-person Event & Marketing Services platform (seed); 60-person Application Security technology (series A); 800-person Consumer Products company with technology component (private/profitable); 100-person HR Technology platform (venture-backed); located in San Francisco Bay Area; New York City Metropolitan Area; Marlborough, MA; Gainesville, FLSANDPOINT IS A PROUD PARTNER OF GAINSIGHT

Seattle, Wa, Us

Led cross-functional business transformation efforts across Sales, Customer Success, Partners and Operations to improve revenue retention and expansion. Successfully led the development and deployment of improved IT systems, supporting visibility, proactive customer engagement, collaboration and forecasting at scale. Managed global operations for the customer and partner organizations as well as the Gainsight and Salesforce.com platform administration teams.

San Francisco, Ca, Us

Managed customer success, customer support, operations, delivery, and P&L for this Google & Bing advertising startup. Solved real-time business challenges, increasing total customer count by 40% while decreasing overall department cost by 68%. Implemented additional structure and cleaner processes combined with better tracking systems leading to improved retention and growth with a smaller, more focused team. Trained and managed off-shore operations team through third-party partnership, increasing productivity 270% while decreasing costs 68%. Strategic advisor to the CEO.

Held roles such as Support Engineer, Account Manager, CSM, Operations and other leadership in Software & Technology across various verticals.Skills acquired: Expert Gainsight administrator, proficient Salesforce administrator, proficient JIRA/Confluence administrator, Lean management, ADKAR change management, Agile / Scrum, SaaS business development, SaaS renewal & expansion, offshore contractor management, customer success management, CSM strategy & operations, professional services & consulting practice, support engineering leadership, email marketing & communications, user story design, technical communicationHeld roles such as Producer, Co-Producer, Director, Production Manager, Editor, Stage/Event Manager, Production Accountant, Actor and other leadership and supporting roles in Film, Commercials and Media across various projects.Skills acquired: project management, budgeting, financing / investor relations, accounting, leadership, presentation skills, hiring, diplomacy, relationship management, film and editing software, systems and toolsPre-career roles include: design assistant, graphic design/photography assistant, office assistant, materials coordinator, domestic support, barista, bakery assistant

Executive Mba, Executive Business Studies

Bfa, Musical Theater, Film, Psychology

Certificate, Musical Theater