Developing and implementing a range of programs for students, faculty, and staff of the SUNY College at Brockport MetroCenter campus.

Provided internal and external customers with information needed on products and orders. Entered and maintained orders with accurate information, and assisted other departments with daily tasks.• Learned to navigate SAP transactions quickly and accurately. Demonstrated professional customer service skills by maintaining a quality and accuracy average of over 90% for all phone calls. The result being a promotion from contract worker to full time Sales Support Representative.• Recognized for performance excellence and commitment to teamwork by peers and supervisors. This led to greater responsibility as the designated liaison between customers, the customer service staff, and the manufacturing staff on order issues. Chosen to back up the Pre-Press Coordinator, a lead role in the artroom, in her absence.• Contributed to a departmental average of more than 95% order accuracy, which resulted in over $800,000 in credit reduction in 2008 from 2007.

Checked out customers' purchases, assisted customers with questions on our products and policies, and helped maintain the merchandise displays.

Organized committee meetings, taught committee members lights and sound systems, delegated members' responsibilities and schedules, organized lights and sound with choreographers and concert coordinators for student-run shows.Excellent rapport with peers and faculty, and proven responsibility for the job led to re-election for a second term.Individuals showing interest in being elected for the next shadowed me and were given more responsibility during the last semester to ensure the next leader would be well prepared.

Welcomed customers, seated guests according to the rotation of servers, answered phones, provided customers with restaurant information, took To Go orders.