Emily Scott Email & Phone Number

Whitby, On, Ca

Oshawa, Ontario, Canada

• Utilized Esri ArcGIS and Geocortex Essentials to map and manage IMS record files, ensuring accurate and up-to-date spatial data.• Processed and managed Freedom of Information (FOI) requests, maintaining compliance with legal and organizational standards.• Scanned and digitized documents, efficiently integrating them into the information management system to enhance accessibility and record-keeping.• Assisted with front desk responsibilities, including issuing parking passes, answering phone calls, and providing exceptional customer service.• Conducted field data collection in various conservation areas; including YSI water quality sampling and monitoring

Port Perry, Ontario, Canada

• Fulfilled farmers market and retail store orders by operating a variety of vehicles to pick up and pack produce from the barns. • Maintained a well-organized and aesthetically pleasing retail environment, including restocking shelves, arranging displays, and monitoring inventory levels to meet customer demand. • Educated customers about the farm, including their origins, farming practices, seasonal activities/ events, and community-supported agriculture program.

Brooklin, Ontario, Canada

• Resolved customer conflicts and questions by actively listening and addressing concerns in a professional manner, resulting in improved customer relations and positive feedback. • Conducted training session for new employees, preparing them for a fast-paced work environment and teaching rules, regulations, and expectations; employees were well-equipped and knowledgeable to perform their duties effectively. • Conducted cash office operations ensuring accountabilities for all daily transactions including computer filing money/media deposits, conducted accurate cash and card transactions, and providing information about the products or services through phone calls and emails.

Whitby, Ontario, Canada

• Worked as a team of 5-10 front end personnel to provide excellent customer service, accurately and efficiently to over 1000+ customers daily.• Established prices of goods, and processed POS transactions, including cash, credit, and gift card purchases with 100% accuracy.• Processed return, price matching, and recalled items with 100% accuracy while upholding proper policies for each transaction. • Managed self-checkout POS terminals, assisted in customer’s needs, efficiently fixed terminals if there were issues or broken.

Pickering, Ontario, Canada

• Provided exceptional customer service by offering menu information, addressing complaints, and answering customer questions to ensure customer satisfaction.• Operated the cash register, accurately processing customer payments in cash or debit, and provided correct change as required• Prepared and served food while maintaining cleanliness and organization in work areas by regularly cleaning and restocking supplies.

Bachelor Of Commerce, Management

Activities and Societies: Accounting Students' Association (2022-2024), UofG Food Market (2024-2025), CFRU 93.3 Campus and Community Radio.

Capm, Certified Associate In Project Management

Currently pursuing a Certified Associate in Project Management (CAPM) certification.