Emily Snellbaker Email & Phone Number

United States

Morrisville, North Carolina, United States

1st Stop Roofing and Restoration is a family-owned and operated home services company that specializes in roofing and restoration work across the Carolinas. As Director of Vendor and Client Relations, I oversee all projects from initial inspection through construction completion for our SFR and Property Management clients across 3 states.

Raleigh, North Carolina, United States

Oversaw relationships for key clients with a focus on increase in revenue and profit, as well as campaign performance optimization.

Raleigh-Durham-Chapel Hill Area

Oversaw operations for 3 INC5000 start-up companies, building process and infrastructure for the onboarding, fulfillment, billing, and management of all marketing campaigns.Optimized all campaigns for boosts in revenue and profits.Assisted in migration of operations employees and assets throughout merger and acquisition. Lead project manager on all key.

Raleigh-Durham-Chapel Hill Area

Functioned as key executive assistant to President/CEO. Assisted in initiation of companies, execution of key initiatives, and served as Chief of Staff as companies began to transition into growth phase.

• Provide consistent reporting on enrollment trends, risk factors, and missed revenue opportunities.
• Review existing workflows, processes, data, and training materials; implement ongoing solutions to automate manual processes, improve workflow, and optimize efficiency.
• Revamped structure of quarterly outcomes and key performance indicator reporting.
• Created robust model to manage present and future enrollment cycles and capacity in efforts to maximize enrollments by cohort.

• Ongoing data analysis to examine admission counselor performance and success, leading to continuous improvement of lead conversion metrics.
• Participated in rigorous pipeline management to ensure highest possible retention rates across each back-end admissions stage.
• Oversee relationship with OTA partnership, interacting and collaborating with partners to establish policy and procedure to expand program enrollment and capacity.

Lone Tree, CO

• Lead and developed team of 12 admissisons counselors.
• Developed and delivered account specific training manual and sessions, improving quality assurance scores and overall team conversion metrics.
• Continuous, extensive analysis of front and back-end admissions metrics.

Lone Tree, CO

• Utilized consultative sales process to assist prospective students through a detailed enrollment process, maintaining front and back-end conversion metrics 5-20% above goal.
• Developed extensive training manual for transfer courses, international students, and financial planning and delivered to admissions team and leadership.

Lone Tree, CO

• Assisted prospective students through live chat, phone calls, and reengagement campaigns, setting up to 25 appointments per day for admissions advisors.
• Maintained knowledge of all university partners’ accreditation and admissions requirements.

Bachelor Of Science - Bs, Business Information Systems

Education record