I guide customers through their journey of selecting new mattresses, beds, furniture, and bedding. By providing a broad range of knowledge on mattress options, I simplify their experience and help them find the right mattress that maximizes comfort and support for a restful night's sleep.Once customers have chosen their preferred items, I process their orders, arrange delivery, and discuss various services and payment options tailored to their needs.In addition to delivering excellent customer service, I also work towards achieving both individual and store targets. I am frequently entrusted with the responsibility of completing monthly store audits, which encompass health and safety, stock control, paperwork, and maintaining store standards.In addition to my current role, I actively participate in listening groups to gather essential feedback from my colleagues, which I then relay to head office to ensure that all voices are acknowledged.I take pride in being a member of our Equity, Diversity, and Inclusion Group, where we engage in various initiatives, including evaluating potential training programs and producing articles and content for observances such as Black History Month, International Men’s and Women’s Day, Pride Month, and other significant international awareness days.

Bringing people together in the Yeovil area has been a personal project of mine since moving here in 2017. Initially, I didn't know anyone and struggled to find social clubs, which motivated me to create something myself.What began as a small initiative has grown significantly over the years. I now run a group with around 100 members, all of whom are like-minded professionals looking to network and build friendships.Many members are either new to the area or temporarily in town for work, and I believe everyone deserves companionship during their limited spare time. This free social group provides an opportunity for many to socialize, and I have been fortunate to witness numerous friendships flourish as a result.

Managing guardians placed in properties overseen by Camelot involves enrolling and vetting new guardians, as well as conducting monthly inspections. It also includes addressing inquiries from various sources and effectively handling any emergency situations that may arise.

Managing the busy switchboard involved transferring calls across all offices within Europe. Additionally, it included booking hotels, flights, and public transport for colleagues traveling long distances, as well as keeping records of all company vehicles to ensure tax, insurance, and services were up to date. General administration tasks for all UK offices were also part of the role.

I was responsible for conducting daily financial audits for each business day and managing a busy reception, which included handling group check-ins, making reservations, and addressing general inquiries.

Supervised operations at a busy Cafe Nero during unsociable hours in a high-traffic airport environment. Responsibilities included preparing fresh coffee, serving freshly made pastries, and efficiently preparing food for customers. Maintained cleanliness and organization by cleaning as tasks were completed, replenishing and restocking supplies, and managing inventory orders. Handled cash management duties, including cashing up and overseeing the opening and closing of the store.

Served fuel and confectionery at an Esso On the Run service station while managing the Costa Coffee café. Responsibilities included providing exceptional customer service by efficiently serving coffee and pastries in a fast-paced environment. Conducted regular audits to ensure adherence to health and safety standards, inventory management, and quality control. Demonstrated strong organizational skills and the ability to handle multiple tasks effectively, contributing to a positive customer experience.

Collaborated with local nightclubs to provide entertainment and services, including face painting, cloakroom management, and organizing activities and competitions. Ensured a lively atmosphere and enhanced guest experiences through engaging and interactive offerings.

This was a temporary position to assist with the opening of the new business, primarily focused on painting, decorating, and marketing. Once the business opened, I took on various roles, including taking bookings, hosting parties, providing entertainment, food preparation, demonstrating health and safety instructions, and managing reception duties along with the opening and closing of the business.

Worked night shifts at a busy service station, where I was responsible for restocking the shop, checking display dates, and prepping the store for the next day. Duties included serving fuel and confectionery through a secure hatch, ensuring compliance with safety regulations, managing cash transactions, and maintaining cleanliness and organization of the forecourt and convenience store. Additionally, I assisted customers with inquiries and provided excellent service to enhance their experience.

Marshalled motocross events, maintaining high alertness with flags and being ready to step in if a rider went down in my section. This often involved running onto the track to assist the rider in getting back up to continue the race. Other duties included gate marshalling, point marshalling, and lap scoring. I also ensured the safety of both riders and spectators by monitoring track conditions, responding quickly to incidents, and communicating effectively with other marshals and event officials to maintain a safe racing environment. Additionally, I participated in pre-race briefings to ensure all parties understood safety protocols and the layout of the track.