Emily Tierney Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Portland, Oregon, United States

Fielded customer inquiries via phone, email, and chat, closing an average of 40 tickets dailySupervised the fraud prevention team, managing schedules, investigating suspect orders, and collaborating cross-departmentally to prevent orders deemed fraudulent from shippingBuilt and maintained documentation for training and processes related to the fraud prevention team, and onboarded 4 new membersAssisted management team with content development, testing, and training during the transition to a new CRM platformActed as note-taker and shared meeting minutes for twice weekly CS departmental meetings

Portland, Oregon, United States

Independently completed opening and closing duties, including counting the till, receiving deliveries, cleaning equipment, stocking supplies, and securing the café at closePrepared handcrafted beverages and food items in a prompt and efficient manner using high quality, organic ingredientsMaintained a safe and welcoming environment for a diverse clientele of neighborhood regulars, students, families, and new guestsAssisted owners with preparations to open a second location

Bachelor Of Arts - Ba, Anthropology

Education record