Emily Watson Email & Phone Number

With over 13 years of experience leading Customer Success and Account Management teams in digital marketing and advertising, I am passionate about helping my clients grow their revenue, engagement, and loyalty through innovative strategies and data-driven campaigns. I have a passion for developing long-lasting accounts based on authentic relationships.Areas of Expertise:1. Client Satisfaction and Growth: I take great pride in supporting my clients and understanding their needs and product feedback to help support their business. I easily develop executive relationships and utilize engagement models to ensure I am speaking with customers during key commercial moments.2. Team Development: I am dedicated to growing and developing a team of CSM and AM professionals through regular 1:1s, coaching sessions, and continuous feedback. I have managed individuals through performance plans, recruiting and hiring, promotions, and departures. Business success is achieved by inspiring and leading teams to surpass KPI targets through skill development and embracing a positive team dynamic.3. Operational Process Design: I easily recognize when a process could be improved and utilize project management to create and improve operational efficiency. I have designed and rolled out many high-touch business operations such as Advertiser Insights Reporting, Pre-Sale to Post-Sale Handoff Improvements, Strategic Account Plans, Renewal Playbooks, and QBR templates and redesign. I have been instrumental at developing processes and best practices at high-growth startups and during hyper-growth.4. Contract Negotiation: I have expertly negotiated numerous renewals across various industries and business sizes across e-commerce, DTC, and large global retailers. I have achieved over 98% renewal rates and successfully secured upsells and product and market expansions.I have extensive skills and knowledge in Salesforce, Tableau, Adobe Creative Suite, Google Workspace, Looker, Gainsight, Catalyst, Slack, Powerpoint, Confluence, Jira, Google Adwords, Doubleclick, Moat, Programmatic Advertising, E-Commerce, and Digital Media.Beyond that, I am a mom of two which makes me an expert short order cook but I also love to cook French foods and meal plan. I enjoy reading, lap swimming, and currently taking tennis lessons!

Listed skills include Strategic Planning, Market Planning, Sales Management, Data Analysis, and 17 others.