Emily Wallace Email & Phone Number

Toronto

Toronto

Toronto Pearson International Airport

Toronto Pearson International Airport

- Responsible for coaching and executing daily plans for Operational Support Representatives and Supervisor’s at Pearson International Airport with a focus on allocation of agents at various pivotal posts within Canada/U.S Customs and ensuring passenger flow is managed efficiently to assist Customs Officers with all security checks- Work on building and.

Downsview, Ontario

• Design and develop in-house training materials
• Develop, plan, coordinate, and assess learning plans and training activities
• Conduct skills, knowledge, and training gap analysis
• Build and maintain internal and external partnerships with vendors/instructors
• Support continuous improvement of the learning department’s policies, procedures, and special projects
• Maintain high degree of accuracy with training records and employee qualifications

Toronto

• Responsible for effective coordination of internal and external training vendors
• Maintain high degree of accuracy with training records on file
• Manage employee competencies and certifications within the Learning Platform
• Responsible for coordination support for the Global 7000/8000 team
• Implement standardized processes and procedures for the Global 7000/8000 Cultural Integration Program
• Support Organizational Learning team providing accurate data for balanced scorecard metrics

• Created all graphics for courseware videos
• Created all diagrams for client handout manuals
• Created instructional cockpit posters for MD11, 737, and 777 aircraft
• Assisted in storyboard creation for courseware videos
• Assisted in creation of lesson plans for 737 and 777 training programs
• Reviewed all courseware videos for technical inaccuracies and errors

Toronto

• Supported Director of Flight Operations in day-to-day operation of the airline
• Managed crew rotation and scheduling
• Maintained all pilot records to a high degree of accuracy
• Coordinated pilot training as required
• Handled crew expense reports
• Distributed safety bulletins to crew

Toronto

• Maintained all training documentation to a high degree of accuracy
• Prepared or modified illustrations and graphics for training materials
• Tracked and logged errata against training products and materials
• Assisted in development of Dash 8 eLearning courses
• Created new content as required