- Responsible for coaching and executing daily plans for Operational Support Representatives and Supervisor’s at Pearson International Airport with a focus on allocation of agents at various pivotal posts within Canada/U.S Customs and ensuring passenger flow is managed efficiently to assist Customs Officers with all security checks- Work on building and maintaining relations with a vast group of internal clients by attending various meetings in order to maintain knowledge of relevant Airport Operations, identifying and resolving time sensitive issues that impact daily procedures, and recommending and implementing best practices so to make positive strides for all groups involved- Responsible for Daily reporting to update all Management and Senior Management teams on the operation status by submitting Shift Reports, Incident Reports, and employee performance reports

• Design and develop in-house training materials• Develop, plan, coordinate, and assess learning plans and training activities• Conduct skills, knowledge, and training gap analysis• Build and maintain internal and external partnerships with vendors/instructors• Support continuous improvement of the learning department’s policies, procedures, and special projects• Maintain high degree of accuracy with training records and employee qualifications

• Responsible for effective coordination of internal and external training vendors• Maintain high degree of accuracy with training records on file• Manage employee competencies and certifications within the Learning Platform• Responsible for coordination support for the Global 7000/8000 team • Implement standardized processes and procedures for the Global 7000/8000 Cultural Integration Program• Support Organizational Learning team providing accurate data for balanced scorecard metrics• Provide training support for unionized new-hire orientation week

• Created all graphics for courseware videos• Created all diagrams for client handout manuals• Created instructional cockpit posters for MD11, 737, and 777 aircraft• Assisted in storyboard creation for courseware videos• Assisted in creation of lesson plans for 737 and 777 training programs• Reviewed all courseware videos for technical inaccuracies and errors

• Supported Director of Flight Operations in day-to-day operation of the airline• Managed crew rotation and scheduling• Maintained all pilot records to a high degree of accuracy• Coordinated pilot training as required• Handled crew expense reports• Distributed safety bulletins to crew

• Maintained all training documentation to a high degree of accuracy • Prepared or modified illustrations and graphics for training materials• Tracked and logged errata against training products and materials• Assisted in development of Dash 8 eLearning courses• Created new content as required