Emily Wucherer Email & Phone Number

Pensacola, Florida, United States

Greater Milwaukee Area

Analyze, trend, and report consumer complaint data relating to Complaints per Million (CPM) and product satisfaction.----Summarize and communicate consumer complaint data to leadership team members in a way that sufficiently describes issues at hand and drives corrective action to reduce complaints.----Initiate, lead, and manage multiple, oftentimes simultaneous, cross-functional continuous improvement (CI) projects with a consumer complaint reduction initiative.----Proactively communicate with private label customers regarding product quality and consumer complaint data trends.----Investigate escalated consumer complaints regarding alleged illness/injury and foreign material claims while maintaining thorough, detailed records of each claim. ----Plan and execute regular sensory evaluations, including triangle and tetrad tests, for product evaluations, subsequently evaluating the data and communicating the results with key players.----Manage outsourced call center to ensure adherence to documented procedures, utilizing call audits, troubleshooting, and clear, precise communication.

Greater Milwaukee Area

Provided support to the Quality Assurance department in regards to reviewing and completing HPP vessel tracking/product monitoring paperwork while subsequently creating and approving pre-shipments, certificates, billings, and BOLs for both FDA and USDA products. Searched for, identified, and corrected (when applicable) conformances and non-conformances on the production plant floor in order to uphold SQF standards and ensure SOPs were being followed effectively.

Assisted Quality Control department in testing cheese products for acceptable/non-acceptable pH, moisture, fat, and salt content, as well as plating samples for Y/M and coliform identification in a precise, well-documented, and sterile manner.

Brookfield, Wi

Contributed to presentability of 58,000 sq. ft. fitness club; resolved disputes courteously and addressed club inquiries promptly; and scheduled appointments for members and non-members professionally and enthusiastically.

Assisted food scientists and lab technicians in promptly and accurately preparing samples for potential and existing customers, as well as for product taste and sensory evaluations.

Milwaukee, Wisconsin

Elmbrook Memorial Hospital-Brookfield, Wi

Formulated meal orders for 60 patients each meal period, while simultaneously monitoring fluid restrictions, diet changes, and other restrictions; trained new and existing employees on proper procedures and skills; and answered 100+ incoming calls per shift, communicating with patients, dietitians, and other hospital staff.

Elmbrook Memorial Hospital-Brookfield, Wi

Assembled, inspected, and delivered meal trays with 95% accuracy to an average of 60 patients per meal period; promoted a work environment compliant with established HACCP guidelines; and provided outstanding customer service.

Bachelor'S, Food Science, Summa Cum Laude

Education record

Education record