Emina Susic Email & Phone Number

Melbourne, Vic, Au

Southbank, Victoria, Australia

The Operations Business Coordinator plays a pivotal role in the management and coordination of the administration and business services of the Chief Officer Operations office. Providing dynamic and comprehensive executive support to the COO to manage a complex schedule, and high level administrative support to the senior leaders of the Operations Directorate. Accountabilities of this multi-faceted role include: • Executive support to the COO including coordination of a complex schedule and associated travel arrangements, management of communications including emails and other correspondence, preparation of meeting documentation, minute taking and reporting, coordination of functions and project support.• High level administrative support to Operations senior leaders including the coordination of business activities such as meetings and management reporting, events management, and project support.• Secretariat for organisational committees and working groups relevant to the office of the Chief Officer Operations.• Project management coordination and support using VICSES project methodology• Direct Support to the Directorate during deployments and Declared (Emergency) Operations.

Heidelberg, Victoria, Australia

Responsibilities:• Operational VolunteerVICSES is a volunteer-based organisation responding to natural disasters and working to ensure the safety of communities around Victoria. We are the control agency for flood, storm, earthquake, tsunami and landslide. Operating 24/7, 365 days of the year.• Community Engagement FacilitatorQualified in supporting and engaging the community on matters of Emergency preparedness and community safety. Everyone from Scouts to our most vulnerable in the community.• Facilities OfficerVICSES Heidelberg Unit’s direct liaison for all building management requests and actions between State level and Local Unit level.Key Developed Skills:• Crew Member Supervised (TPI101)• Crew Member Level 1 (TPI102, PUACOM001, PUAOPE013, PUAOPE014, PUATEA001)• Crew Member Level 2 (TPI103, PUASAR022, PUASES008)• Community Engagement Facilitator course (TPI019)• Media Liasion Officer (TPI067)• Introduction to AIIMS (Australiasian Inter-service Incident Management System) (22459VIC)• Chainsaw & Pole Saw Operator qualified (FWPCOT2256; FWPCOT3301; TPI027)• Emergency Vehicle Response Driving Awareness (VICSES20007)• First Aid/CPR (HLTAID011/HLTAID009)• Introduction to Resourse Management System (VICSES21003)• Introduction to Australian Fire Danger Rating System (VICSES22022)• DEWLP’s Tree Hazard Awareness training (TPI012)• Carbon monoxide Awareness training• Alcohol and other dependencies training• Child Safety at VICSES training• Twin Cab Support training; Light Rescue Vehicle (Gen 1) training• Spring Preparedness training (TPI014)• Preventing Bullying, Harassment & Discrimination training (VICSES21015)

Melbourne, Victoria, Australia

Responsibilities:• Support CentralTelstra’s internal front door for prioritising service requests in order to provide critical support in performing routine administrative and processing tasks in a timely and accurate manner, while maintaining relevant and accurate records.Some tasks include: audit projects, logistics, auditing staff exits, purchasing systems, access management, secure disposal of documents, facilities management and printing of ID cards.• Corporate receptionTelstra’s external front door to a diverse range of guests, providing customer focussed directions and advice in accordance to Telstra’s values. Experiencing in complaint handling and diffusing hostile behaviour.Key Developed Skills:• Lead mini-projects in ID profile set-ups, card triaging and card printing for VIC/TAS/SA especially onboarding: Summer Interns 2022 - 59 interns; 2023 Graduates – 105 graduates; E-Salto 640 cards in 3 days (exceeding SLA of 150 per week – an 85% increase in efficiency)• Go to team member for complex queries and questions, including out of scope requests across multiple business units• Cross-discipline trained to contribute to team environment - experience in redirecting customer complaints, PC lease, working amongst Executive IT, audio-visual troubleshooting (Cisco, Webex, Zoom and Teams)• Continuous improvement: within interdisciplinary development through assigned as well as self-directed learning modules

Melbourne, Victoria, Australia

Responsibilities:• CEO OfficeProvide administrative/project support across a diverse range of business activities, while ensuring agreed performance standards and key policies are achieved. This role is critical in ensuring the smooth functioning of different business activities that ultimately support Telstra’s strategic priorities.Key Skills:• Drove CEO and Executive level AV refresh to completion, coordinating multiple executives and balancing the needs of the business with the relevant stakeholders• Managed and promoted key digital resources that supported efficient working across the enterprise ensuring shared understanding, consistent use and relevant stakeholder awareness, with the guidance and support of senior team members• Represented Telstra and your team by providing first-line support and stakeholder liaison for your function, ensuring enquiries and requests are responded to effectively and professionally - including acting as Building Management Liaison officer and First Aid• Reconcilied of both the CEO’s and CEO Office’s expenses in accordance to strict policy guides and through multiple avenues within agreed timeframes to ensure relevant approvals were achieved• Prioritised requests in order to support other team members in driving timely completion of required activities and projects. Reported on progress on allocated tasks, maintaining quality and adapting to change when necessary

Melbourne, Australia

Responsibilities:• Executive AssistantEA to the Managing Director, providing support and guidance in everything from calendar and diary management to expense reconciliation and travel. Key point of contact for stakeholders and clients, in region setup of Molson Coors International APACA HQ. Thrived on providing responsive, considered support and being a key enabler for the teams to collaborate with, purposefully contributing to shared goals.Key Developed Skills:• Office Management - Administrative support for all team members and incoming clients – including moving offices and first point of contact for connecting services, including travel• Integrated smoothly with minimal handover in executive diary and calendar management – including global meeting co-ordination across time zones in APACA, EU, UK and US

242 Exhibition St, Melbourne

Responsibilities:• Managed Telstra’s Meeting Centre facilitating collaboration between employees and external guests. Acting as concierge to any inquiries, bookings and technical issues. I worked closely with senior leaders at Telstra to ensure that high-level meetings would run smoothly.Key Developed Skills:• Adopting technology to create efficiency- Coordinate with project managers to perform updates to audiovisial systems from Polycomm to Cisco, including training in technical support post production• Driving accountability in performing office administration / event management- Effective calendar management; exceeded expectations for SLAs of 2 hours response turn around consistently- Facilities management, not limited to routine stock control and maintenance schedules- Assistance with bump in and pack down between meetings including catering coordination- Constant upskilling through My Future and Lynda Learning- Updated Policies and Procedures handbook to ensure efficient and current running of the Meeting Centre

Collingwood, Victoria, Australia

Melbourne, Victoria, Australia

La Trobe University Bundoora Campus, Vic

Malvern, Victoria, Australia

Bachelor Of Engineering - Be

Certificate Iv, Relaxation Massage

Bachelor Of Arts (Ba), Majoring In Mathematics & Spanish

Activities and Societies: Global Innovation Program - a cross-disciplinary study tour in Bosnia with Engineering and Arts students, IEEE.

Vce