Emin Tarık Baki Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

• Led strategic initiatives focused on enhancing Digital Productivity and User Experience at Keysight Technologies
• Executed AI productivity enablement program at Keysight Technologies - Increased user adoption, and streamlined license management for Microsoft Enterprise AI solutions
• Executed Digital User Experience program - Introduced User-Centered Design (UCD) framework and implementing process workflow automations to enhance IT Self-Service offerings
• Executed Citizen Developer program - Empowering business units with low-code/no-code technologies including Microsoft Power Apps
• Effectively managed the product portfolio in the ServiceNow platform, overseeing Virtual Agent, Employee Service Center, Knowledge base, IT Service Management (ITSM)

Stockholm, Stockholm County, Sweden

• Led a team of eight responsible for product management and development
• Managed software products, including IT service management (Cherwell), Chatbot (Moveworks), Knowledge Base (Comaround), and Digital employee experience (Nexthink)
• Executed an IT-wide automation and digital user experience program that resulted in a reduction of 50% service delivery time, 10% incident resolution time, and 10% incident number
• Managed stakeholders across different levels from senior management to business users

Amsterdam Area

• Managed software products that aimed to accelerate the operations and digitalisation strategy of the bank
• Implemented product backlog for global Robotic Process Automation (RPA) and intelligent document extraction platforms
• Led strategic IT projects which resulted in improved infrastructure robustness (migrated local RPA instance to cloud) and improved transparency (implemented RPA central management logging and reporting capabilities.
• Designed knowledge management repositories to enhance organisational know-how and RPA discovery framework

Amsterdam Area, Netherlands

• Led product roadmap, strategy, implementation, and scalability for RPA platform in the Finance department that resulted in increase of 50% RPA footprint together with an extension to 2 new business units i.e., HR and.
• Collected business requirements and translated them into RPA workflows on SAP, WEB, and MS applications
• Run a process mining pilot program for the Procure-to-Pay (P2P) process

The Hague Area, Netherlands

• NN Group traineeship is a high-potential talent program that recruits top IT management graduates Product Owner - Robotics – Group Finance and Reporting
• Optimized business processes through Lean Six Sigma, business process re-engineering, and RPA frameworks that resulted in an 85% reduction of human processed work (in hours) for finance processes
• Established IT infrastructure for RPA implementation
• Implemented the RPA framework in Finance, HR, Risk, and IT departments
• Ran awareness campaigns and roadshows to increase NN group-wide RPA adoption and participationIT Project Manager - Reinsurance and Life
• Executed infrastructure migration (Sapiens - Reinsurance) and platform upgrade projects (Misys Sophis – Investment Management) that resulted in cost savings, end-user experience enhancements, and security improvements

Amsterdam Area, Netherlands

Designed a business plan for emerging business opportunity and delivery of proof of concept

Master Of Science (M.Sc.), International Master In Management Of It (Immit)

* Joint master degree (Aix-Marseille University, Turku School of Economics, and Tilburg University)

Master Of Science (Ms), International Master In Management Of It (Immit)

* Joint master degree (Aix-Marseille University, Turku School of Economics, and Tilburg University)

Master Of Science (M.Sc.), International Master In Management Of It(Immit)

* Joint master degree (Aix-Marseille University, Turku School of Economics, and Tilburg University)

Bachelor Of Science - Bsc, Computer Engineering

Exchange Student, Computer Science