Emirkan Cetin Email & Phone Number

Canada

• Provide first-level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues, or escalating issues to the Tier 2 team or to the supervisor
• Assist inexperienced or nontechnical end users in resolving issues
• Diagnoses browser and networking issues
• Records and maintains accurate information within the ticketing system
• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
• Work in a team environment

Richmond Hill, Ontario, Canada

- Set up and configured VLANs for multiple clients, managing network images and ensuring compliance with ISO standards. - Provided L1 Help Desk support using ticketing systems, documenting configurations and reducing response times by 30%. - Deployed desktops, laptops, and servers to clients’ Active Directory Organizational Units (OUs) remotely..

Richmond Hill, Ontario, Canada

- Installing and maintaining Security Devices and surveillance cameras.- Access Control Management configurations with ACL's.- Configuring and diagnosing equipment and component faults.- Adjusting, aligning, and replacing devices following equipment manuals and schematics.- Connecting devices to control panels and testing commercial security equipment.