Emirkan Cetin Email & Phone Number

Canada

• Provide first-level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues, or escalating issues to the Tier 2 team or to the supervisor• Assist inexperienced or nontechnical end users in resolving issues• Diagnoses browser and networking issues• Records and maintains accurate information within the ticketing system• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided• Work in a team environment• Coordinating, working with, and following up on work performed by field techs

Richmond Hill, Ontario, Canada

- Set up and configured VLANs for multiple clients, managing network images and ensuring compliance with ISO standards. - Provided L1 Help Desk support using ticketing systems, documenting configurations and reducing response times by 30%. - Deployed desktops, laptops, and servers to clients’ Active Directory Organizational Units (OUs) remotely. - Configured software, operating systems, and peripheral devices for diverse client environments, achieving a 98% client satisfaction rate. - Conducted troubleshooting and root cause analysis, successfully resolving over 50 technical issues monthly. - Documented client configurations, updates, and changes meticulously for future reference.

Richmond Hill, Ontario, Canada

- Installing and maintaining Security Devices and surveillance cameras.- Access Control Management configurations with ACL's.- Configuring and diagnosing equipment and component faults.- Adjusting, aligning, and replacing devices following equipment manuals and schematics.- Connecting devices to control panels and testing commercial security equipment using multimeter and IP cam tester.- Complete work orders and submit maintenance reports to supervisor.