Errol Jeffries Email & Phone Number

Nashville, Tn, Us

Greater Nashville Area, Tn

Audited Casework and Call Handling for all tiers of Case Analysts and Escalations for 1095A/CEDAR Project.Reviewed and reported on trending and Root-Cause Analysis while producing high quality production metrics.Operated as a Six Sigma Greenbelt capacity in various Process Improvement initiatives. Employed Six Sigma DMAIC methodologies when applicable.

Nashville, Tennessee, United States

Use of MS Excel/Access, MS Dynamic CRM, as well as SRSS for review, creation, and modification of daily, weekly, and monthly (as well as Ad Hoc) reports.Use of MS Office 2007/10/13 for editing/review SOP for operational and reporting proceedure. Outreach to various business units to research any data discrepancies.Research various report logic to confirm the most efficient logic utilized to decrease run-time performance.

Antioch

Processed orders for patients looking to continue business with AmMed Direct, NationsHealth, Liberty Medical, and Diabetes Care Club through America’s largest diabetic supply provider.Handled extremely high call volume level while working order, tracking, and delivery systems for AmMed Direct, NationsHealth, and Arriva Medical on Remote Desktop.Managed and initiated team incentives, drove team for record numbers in Q4 2012, as well Q2 2013, and created all reports used for representative productivity.Singlehandedly created training program used for all Arriva Conversion Customer Service agents worldwide.

Fielded and diffused escalated calls from customers who had billing or equipment issues.Maintained an 85% satisfaction rate while staying below the Average Handle Time, Hold Time, and Not Ready metrics.Assisted Training Operations Manager in providing external resolution tracking statistics and coaching to 72 Customer Service Representatives.Managed short-term Final Escalations: led a designated team of representatives that could go above and beyond all departments in lengths to resolve above Operations Management escalated issues for entire Southeastern United States.

Trained new service staff members on policies and procedures.Provided monthly refresher courses and overviews to existing staff.Lead by example by executing personal table side service according to the corporate training manuals in one of the most fast paced restaurant in Middle

Accurately tabulated daily and monthly reports on sales, profit and loss, labor, and tip sharing which was provided to the corporate offices and used to affect payroll and quarterly business strategies.

Education record

Activities and Societies: Aristocrat of Bands Alumni

Education record

Activities and Societies: Beta Club