Monica Lau Email & Phone Number

Falls Church, Virginia, United States

Washington D.C. Metro Area

Greater Pittsburgh Area

Effective servant leader serving three teams with excellent interpersonal skills. Organize and facilitate sprint planning, daily Scrum meetings, retrospectives, release planning, demonstrations, and other related meetings. Track and communicate team progress, as well as sprint or release progress. Facilitate communication and improve transparency. Encourage discussion, conflict resolution, alternatives, or different approaches. Encourage team on self-sufficiency for team efficiency. Foster a trusting environment among team members. Help mitigate distractions and increase the team's focus. Maintain a full understanding of Scrum to ensure Agile and Scrum concepts and principles are followed. Earn respect from the team and take initiative to complete projects.Assist with backlog maintenance when needed.Participates in design, evaluation, implementation and management of multiple projects and operational work request. Acts as the liaison among internal stakeholders to consult, recommend and validate business objectives for technology solutions. Leads the planning and implementation of projects and work requests. Defines scope, goals and deliverables that support business objectives in collaboration with project team and stakeholders.

Design, evaluate, and document system level, IS operations level, and end user level workflows and procedures to support business needs and to optimize business processes.Gather and document system functional requirements in formats to facilitate the development of deliverables such as request for proposals and/or information, custom development efforts, and project based planning documents such as scope documents and client services communication .Mentor new hires. Assure quality of information through business case and application level testing; validate test results to initial business needs.

Bs, Information Science

Education record