Emma Ayers Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Directed health and safety team meetings, including facility inspections to maintain occupational well being.Lead team of 15 people, coordinating and delegating multiple high priority tasks to achieve highest company sales record. Managed transactions, creating detailed accounts of sales to support company-wide accounting. Connected with guests using soft skills, creating meaningful, nuanced connections and to deescalate and manage conflicts.Presented confidently to guests about company values and brand story.

Georgetown, Ontario, Canada

Accounted inventory on a regular basis, mitigating discrepancies.Formed inventory lists based on guest preferences and trend forecasting. Curated detailed menus using trend researching and guest feedback. Oversaw onboarding of new employees, ensuring protocols were understood and upheld. Demonstrated depth of product knowledge, recommending food and drink pairings; wine, beer, and liquor transitions; and managing food restrictions.Analyzed expenses and tracked labour costs to reduce expenses.