Emma Alexandra B. Email & Phone Number

Remote

Remote

Barcelona, Catalonia, Spain

 Responsible for the Global Identity Access Management processes. Granting appropriate level ofaccesses and assignation of technology resources to company employees in conformity with theirroles. User administration, set up and the life cycle of an employee’s account, from its on boarding to itsoff boarding including the intermediate changes and housekeeping accounts. Advanced troubleshooting on the systems used, issue diagnosed and solution, technology… Show more  Responsible for the Global Identity Access Management processes. Granting appropriate level ofaccesses and assignation of technology resources to company employees in conformity with theirroles. User administration, set up and the life cycle of an employee’s account, from its on boarding to itsoff boarding including the intermediate changes and housekeeping accounts. Advanced troubleshooting on the systems used, issue diagnosed and solution, technology requestassistance and escalation management for any critical issues. Followed operational processes,incident/problem management, hardware/software decommissioning, and escalations. Performing additional duties as assigned; Ticket updating; Reporting to users and management onstatus and updates, required resources, and projected outcomes. Updated and maintained support documentation, processes, checklists and reported issues. Working closely with other team members and Tier 1 SD team, to brainstorm, strategize andcomplete ad hoc requests creatively, effectively and efficiently. Built close collaboration with the operational business, HR departments, all Tier 2 teams tounderstand system end-user needs, fixed internal issues related to accounts/accesses andevaluated possible improvements in keeping processes simple and efficient Show less

Barcelona, Catalonia, Spain

• Proficiency in the troubleshooting and resolution of all users queries. • Providing 1st line technical support, answering support queries via phone & email. • Remote administration and management of customer premises equipment ,Using remote control software tools to provide fault resolution and diagnosis.• Assist users with installation, configuration and usability, telephony equipment, hardware peripherals and recruitment software.• Proactively follow up on customer issues to… Show more • Proficiency in the troubleshooting and resolution of all users queries. • Providing 1st line technical support, answering support queries via phone & email. • Remote administration and management of customer premises equipment ,Using remote control software tools to provide fault resolution and diagnosis.• Assist users with installation, configuration and usability, telephony equipment, hardware peripherals and recruitment software.• Proactively follow up on customer issues to ensure customer concerns are addressed accurately and promptly.• Recording and actioning faults as reported on: PC’s, servers, laptops and mobile. Determining the nature of faults and the steps required to rectify it; To log, prioritize, support user calls for the second line support team• Document and maintain Help Desk policies and procedures. Show less

London, England, United Kingdom

•Support and assistance to the training and developing manager on projects for training, re-training and coaching shops belonging to the franchise around London area to achieve Costa's Brand Standards and excellence in Coffee Making Standards, Barista skills, Customer Journey and Health and Safety in order to pass quality checks required by Costa Company.• Running audit checks. Administer testing and signing off employees after the completion of each training level course (Barista, Barista… Show more •Support and assistance to the training and developing manager on projects for training, re-training and coaching shops belonging to the franchise around London area to achieve Costa's Brand Standards and excellence in Coffee Making Standards, Barista skills, Customer Journey and Health and Safety in order to pass quality checks required by Costa Company.• Running audit checks. Administer testing and signing off employees after the completion of each training level course (Barista, Barista Maestros, Assistant Managers and Managers). Reporting to Training manager upon progress to determine the effectiveness of training strategies. Show less

London, England, United Kingdom

• Lead, support and coordinate the team throughout shifts. Prioritize tasks, delegated and supervised workflow in an organized and safe way.• Problem solving and complaint resolution.• Full Stock operations, Cash handling operations and handover. Ensure compliance with company's health & safety guidelines and processes.

Bucharest, Romania

• Advising customers on personalized services and products pertinent to their specific need; Performed make-up techniques on customers.• Meeting profit and product sales goals based on commission and base salary.• Monitoring sales display area and managing stocks.

Bucharest, Romania

• Multilingual customer support and advice on travel arrangements for customers - Spanish, English (E.g. Visas, passport, fees, luggage allowance, bookings).• Keeping clients up to date with any flight changes, disruptions or cancellations.• Collecting and processing payments. Complaints resolution.• Technical support and troubleshooting on Ryan Air Platform issues.

Psychology

English Language And Literature/Letters

It Studies; English, Romanian, History; Geography

Certified