Emma Baker Email & Phone Number

Halifax, GB

Experienced and talented director running two successful businesses with sole responsibility for all operations. A keen entrepreneur with businesses and responsibilities across multiple sectors including Sales, Marketing, Training, Advocacy, Business Services, Gift Services, Project Management and SEND services (to name a few). A proud wife and mum to 2.

As an experienced SEND parent/carer, I began working alongside key Local Government and NHS authorities, educational professionals and SEND services to improve process/experiences for SEND children and their families.I am heavily involved in driving forward projects in Calderdale (and local areas) and working towards a more inclusive and improved.

Homeworker, UK Based Clients

Driving insurance Sales through Building Society branch and contact centre networks, relationship management for Affinity partners, responsible for profitable growth, high level coaching of business leaders and project management of implementation of new clients and cost saving schemes etc.

Driving insurance Sales through Building Society branch and contact centre networks, relationship management for Affinity partners, responsible for profitable growth, high level coaching of business leaders and project management of implementation of new clients and cost saving schemes etc.

Halifax, UK

Managing client accounts for Affinity Bank and Building Society partners to ensure the relationship ran smoothly and the scheme was profitable whilst the teams provided excellent customer service and maximised profit. Project management of cost saving, implementation and TCF schemes and responsibity to drive required regulatory behaviours throughout the.

Halifax, England

Various team leader roles in the RSA contact centre to motivate sales and/or service teams, drive and exceed targets, maximise profits, coach and develop staff members, work closely with claims teams on process improvements, recruit new talent, manage callcentre resource, lead various projects, exceed service levels and general management of day to day.

UK With Travel To India

Driving a large cost saving project to set up a non phone contact centre team based in Bangalore, India. To lead the project through to completion in setting up the team, managing resource and external relationships, maximising budgets and minimising costs, writing a full training package on the back office work to move to the new team and delivering this.

Halifax, UK