Emma Baxter Email & Phone Number

Coventry

Warwickshire, Oxfordshire And Northamptonshire

Consultant with client-side and agency experience specialising in delivering actionable insight, stakeholder management, customer experience research, brand strategy and communications research. Experienced people/team manager and creative thinker with a can-do attitude, drive and enthusiasm to deliver real impact to the end-client.Current contract with the Customer Experience Team at Barclays Bank.

Team Manager for 2 teams of circa 60 Market Research Professionals including research directors, managers, project managers, researchers and assistants.- Recruitment - identifying vacancies, writing job specs, running assessment days and candidate selection. - Headcount management and Resourcing - Managing salary budget and training budget- Learning and Development - Winner of Brand Values Award- Employee engagement - Performance management - Team/company strategy

Team manager for a team of 65 Market Research Professionals.

Client facing brand and communications consultant working with FTSE top 100 clients on continuous, ad-hoc and international market research projects. Involved in all aspects from proposal, study design, study set up, analysis and delivery of findings via presentations or reports.

Research Manager for The Woolwich and Barclays Personal Customers- Quantitative and Qualitative research- Primary and Secondary Research- Customer Satisfaction, Customer Experience, Call Centre and Retail Design - Relationship manager of Market Research agencies- Management of budget- Winner of UK Marketing Award