Emma Callaghan Email & Phone Number

Bath, Gb

London, United Kingdom

• Establish a yearly Business Plan on your account in line with sales objectives.• Work in close contact with Amazon to provide them the most recent information of Pokémon TCG products, campaigns, and promotions.• Identify opportunities to influence the visibility of PTCG online by using sales data, market insights, best practices in accordance with Amazon tools and promotional calendar.• Partake in yearly discussion of renewal of trade terms in collaboration with the Senior E-Commerce Sales Manager.• Constantly assess Amazon key metrics (Sell-through, Traffic, Conversion rate, etc.) on PTCG products and implement actions to improve them.• Make recommendations internally for stock production on all new releases and possible re-prints.• Monitor stock and recommend initiatives to address any issue and to ensure maximum availability.• Work closely with our Media agency to execute Amazon Search Campaigns and develop full-funnel advertising strategies.• Collaborate closely with the TCG Logistics team to help trouble shoot any fulfilment issue.• Collaborate closely with the TCG Merchandising Managers to ensure content is aligned with sales objectives.• Work with the Finance team to process monthly Amazon allowances invoices.• Work with Marketing teams to maximise visibility opportunities.• From time to time, present to internal teams and other retailers about e-Commerce initiatives and best practices.• Work closely with the Senior Sales Manager, Regional TCG Sales to align on overarching goal for the region.• Opportunity to support and grow other e-platforms within the region.• Constant market analysis i.e. sales performance, competitor activities, TV, online, social, digital exposure to evaluate brand/market performance.

Bath, England, United Kingdom

• Running the company website and Amazon Seller Account, including managing thetransition from WordPress to Shopify• Working on managing SEO for the website• Planning and sending marketing emails using MailChimp• Using Google Analytics to monitor website data and statistics• Planning print runs and forecasting stock requirements for e-commerce sales• Overseeing the management and quality of the publishing ERP database• Providing operational support to the Publisher and Creative Director• Creating and distributing reports to senior management on various KPIs• Liaising with relevant internal departments on publishing data updates and requirements• Assisting the Publisher with future print run planning and scheduling of titles

Bath, United Kingdom

Supporting the Publisher and Creative Director in implementing efficient publishing operations within all areas of the publishing process and includes management of the Master Publishing Plan, Critical Date Path and Key Creative Meetings.Acting as the central point of contact between the Publishing and Sales Teams, ensuring the delivery of all required information and materials. Additional duties include administration, organisational and operational support to the Publisher and Creative Director.

Bath, United Kingdom

Registering and processing sales orders into the business system, ensuring all data entered accurately reflects the requirements of the sales order. Reviewing and accepting order confirmations, ensuring the accuracy of all data contained within it. Providing principle point of contact with customers for all sales order queries, including the assisting of 3rd party customers and sales offices with the provision of customer documentation as required by the conditions of the order. To provide liaison between internal departments to facilitate all aspects of customer service. To organize and attend contract review meetings where such meetings are warranted by the complexity of the order and to attend project meetings where Contracts attendance is required to discuss technical or commercial issues relating to order specification. Liaising with all internal departments to ensure that the provisions of the sales order are accurately observed at all stages of process.

Bath, United Kingdom

Assisting the Project Management Team and providing an important liaison role between internal and external contacts to ensure all projects are completed accurately and efficiently. Managing Licensor feedback, ensuring all project information is uploaded in a timely manner and in accordance with specific licensor instructions. Monitoring all submittals with licensors and ensuring these are all returned to us within the allocated time frame and all comments returned are logged and followed up. Communicating any range changes with other teams within Half Moon Bay, including the creation of the Combined Range Plan which easily shows all information and highlights any changes that have been made.

Bath

Responsible for operational tasks within the busy Childrens/Licensed Publishing department, co-ordination of all communication between the publishing team and all other internal departments. Adding all new titles to the in-house computer system, ensuring all information is correctly captured and added at the start of a project to ensure all following processes continue correctly. Responsibility for ensuring all print specifications are correct and have been sent for costing, and then liaising with publishers and sales departments to confirm all costs are approved. Ordering and distributing white dummies of all new formats, performing all relevant checks to ensure print details are correct and then archiving dummies to allow for easy retrieval. Responsible for all change management throughout a title's creation, making sure all changes that occur are logged and updated on the in-house system and these changes are communicated to all necessary departments. Managing the titles due to be shown at all monthly publishing planning meetings, ensuring the publishing team are aware of the status of all titles and responsible for gathering all required materials in time to be distributed to all relevant departments. Creation of Product Forms for all titles and organizing sales material to be provided to the sales teams. Attending all key planning meetings and distributing minutes back to the publishing team. Receiving, logging and responding to all customer complaints, ensuring accurate logs are kept and passing on feedback to other internal departments when necessary. Working closely with Publisher, Senior Management Team and Publishing Operations Team to ensure all planning of future titles is moving forwards and framework documents are kept up-to-date at all times. Helping to ensure processes used are efficient and being followed by team members, and coming up with new solutions for problems that may be occurring.

Aberdeen, United Kingdom

Working within a busy sales team handling enquiries from Customers and providing Quotes within specific deadlines. Reviewing and understanding all Customer requirements, ensuring all information from relevant Data Sheets and Project Specifications is captured. Liasing with Vendors to gain the best price and delivery for items, working with Vendors to solve any technical clarifications that may be needed to ensure the correct product is quoted.Compiling Quotations using ERP System (Microsoft Navision) and issuing Quotations to Customers within their requested time frame.Processing Purchase Orders from Customers, ensuring new jobs are correctly entered into ERP System and all Customer Terms and Conditions are checked and approved.Placing Purchase Orders with Vendors, ensuring all Customer requirements are reviewed and understood so we can supply a compliant product.Conducting order review meetings with Project Supervisors to hand over new jobs and ensure all Customer requirements are clearly understood by the whole team.Liaising with Vendors/Customers when any issues arise to effectively solve problems and ensure a compliant product is delivered on time.

Aberdeen, United Kingdom

Running the Document Control Department for the Valves Division within EnerMech. Ensuring all customer documentation requirements are met in a timely and professional manner, this includes preparing SDRL’s, preparing and submitting documents to Customer DCC Departments, receiving and logging returned documents, ensuring all electronic and hard copy documentation is stored correctly and that document retrieval is always possible. Expediting and working with Clients to ensure we receive the correct documentation/certification for our customer and helping to resolve any issues that may occur with these.Ensuring the certification for raw material/valve components as well as valves is stored correctly electronically and hard paper copies so we have full traceability and document retrieval is easily possible.Compiling certification packages for newly manufactured Ball Valves ensuring that all Pressure Testing, PED/ATEX/NACE is covered correctly by certification and all material and NDT is visible and traceable with certification.Overseeing the archiving of all jobs within the valves department so we can easily view and retrieve completed jobs as the need arises.

Bsc (Hons), Applied Animal Behaviour And Training

Document Control Foundation, Scqf Level 9, 5 Credit Points

Education record