Emma Carter Email & Phone Number

Ely, GB

London, England, GB

San Francisco, California, US

London, England, GB

Strategic leadership of the People function, after setting up the function from scratch, including; systems, processes, reporting and analytics, people, and budget.Key contributor to Pod Point's growth from sub 150 employees to nearly 600 in 3 years as well as the successful IPO in November 2021. - Created the people team from scratch, growing it to 9.

London, England, GB

New York, NY, US

Responsible for People (HR) Management as well as company culture & engagement. - Serve as the MarcoPolo cultural voice managing mental health, employee wellbeing, events, and engagement to name a few- Support the business through driving culture-related policies, ensuring these are duly implemented and administered across the business- Map market.

London, England, GB

SaaS startup within the hospitality tech sector. - Human Resources - absence management, contracts, offer negotiation, holiday- Talent Management - onboarding, induction sessions, welcome pack creation- Learning & Development - working on career development programmes for different departments, promoting and assisting in the organisation of learning.

London, GB

Covering the City & Holborn Area - Business Support roles.

London, GB

Marketing & Creative roles, covering the whole of London.

Bethesda, MD, US

- Learning coach for the Guest Relations Department, in charge of developing training materials for new trainees and employees and keeping track of their progress. Evaluating the performance of the team and implementing and changing procedures within the department.- Reporting to the Guest Relations Manager, support provided to Front Office, Guest Services.

Bethesda, MD, US

- Dealing with guest requests over the telephone and in person- Organizing airport transfers with an external company- Dealing with guest complaints - Reporting guest complaints- Providing guests with information about the hotel or the area- Transferring calls to the relevant department or person- Check ins- Accompanying guests to the rooms and providing.

Basel, Basel, CH

• Summer internship in the role of Communication Manager for one month and in Customer Services for one month. Internship in Spanish.
• Taking telephone orders from clients, developing my aptitude to understand spoken Spanish as well as my confidence in my aptitude with the language.
• Contacting clients if there were problems with the order or payment. Helped use my spoken Spanish skills and taught me attention to detail.
• Translating brochures, leaflets and presentations (Spanish and French to English, English to Spanish)
• Managing and promoting the annual Syngenta Awards as part of the communications team

Cipd Level 7, Human Resources Management

Postgraduate Diploma In Hotel Operations Management, Hospitality

Bachelor Of Arts (Ba), Chinese And Spanish

Chinese Language And Literature