Emma Carter Email & Phone Number

Ely, Gb

London, England, Gb

San Francisco, California, Us

London, England, Gb

Strategic leadership of the People function, after setting up the function from scratch, including; systems, processes, reporting and analytics, people, and budget.Key contributor to Pod Point's growth from sub 150 employees to nearly 600 in 3 years as well as the successful IPO in November 2021. - Created the people team from scratch, growing it to 9 employees, both direct and second line reports- Strategic ownership of the employee lifecycle from pre-onboarding to exit- Responsible for all People systems, reporting & analysis - Project management of the implementation of new HRIS (Cezanne HR)- Creating reporting for functional leaders on a monthly and quarterly beat rate- Ownership of all People reporting to the Senior Management Team - Launch of demographic data gathering for DEI&B tracking processes- Responsible for developing and and implementing a benefits strategy and ongoing benefits management and administration- Salary benchmarking and compensation strategy across the business- Responsible for leading on the company’s Diversity, Equity, Inclusion & Belonging strategy, including launching and leading a taskforce and protected characteristic groups - improved gender diversity by over 10% in under 12 months- Managing the logistical and cultural shift from primarily office based to a remote-first company- Responsible for overseeing the culture & social events calendar for the company, including planning and delivery of multi-day company wide residential (500+ employees, managing a budget of £500k)- Responsible for preparing the team for scale and planning the people strategy and budget for the next 3 years

London, England, Gb

New York, Ny, Us

Responsible for People (HR) Management as well as company culture & engagement. - Serve as the MarcoPolo cultural voice managing mental health, employee wellbeing, events, and engagement to name a few- Support the business through driving culture-related policies, ensuring these are duly implemented and administered across the business- Map market, awareness of trends and identify and support MarcoPolo Learning's EVP strategy- Manage MarcoPolo Learnings employer branding - through LinkedIn, Glassdoor, website, Instagram- Manage the entire employee lifecycle: From onboarding, performance management, employee experience and progression through to offboarding- Support people operations, defining and refining processes- Maintain high levels of employee engagement, utilising tools to measure, track and enhance when needed- Constantly support clear internal communications across multiple geographic locations- Support the performance management agenda and bridge the gap between high performance and strong culture- Utilise people analytics to make informed decisions within the wider people team- Support continuous improvement across organisation design as business continues to evolve- Map out best practice around diversity & inclusion again relying on analytics and market awareness to make informed decisions- Carry out HR administrative tasks where needed including talent attraction- Champion the MarcoPolo brand both internally and externally- Management and maintenance of HRS & ATS platforms

London, England, Gb

SaaS startup within the hospitality tech sector. - Human Resources - absence management, contracts, offer negotiation, holiday- Talent Management - onboarding, induction sessions, welcome pack creation- Learning & Development - working on career development programmes for different departments, promoting and assisting in the organisation of learning opportunities such as Lunch & Learn, Codeschool, Pitch Idol etc.- People & Culture - working alongside the People & Culture Coach to improve and maintain the company's culture and employee happiness and wellbeing- Global Recruitment across EMEA, NORAM and APAC - all SaaS roles ranging from Finance, Customer Success, to Tech, Sales etc.

London, Gb

Covering the City & Holborn Area - Business Support roles.

London, Gb

Marketing & Creative roles, covering the whole of London.

Bethesda , Md, Us

- Learning coach for the Guest Relations Department, in charge of developing training materials for new trainees and employees and keeping track of their progress. Evaluating the performance of the team and implementing and changing procedures within the department.- Reporting to the Guest Relations Manager, support provided to Front Office, Guest Services whilst being an active member of the Guest Relations Team- Liaising with an external company to organize transfers- Liaising with external courier companies in order to return lost objects- Dealing with guest requests over the telephone and in person- Organizing airport transfers with an external company- Dealing with guest complaints - Reporting guest complaints- Providing guests with information about the hotel or the area- Transferring calls to the relevant department or person- Trained on Mystique - Providing the guests with the Ritz Carlton experience- Participation in various training sessions- Nominated for the 5 star employee award in 2014- Pre-departure calls to VIP guests to arrange their check-out- Personal in room check-ins for VIP guests- Line management of 4 team members

Bethesda , Md, Us

- Dealing with guest requests over the telephone and in person- Organizing airport transfers with an external company- Dealing with guest complaints - Reporting guest complaints- Providing guests with information about the hotel or the area- Transferring calls to the relevant department or person- Check ins- Accompanying guests to the rooms and providing essential information about the hotel facilities and outlets- Trained on Mystique - Providing the guests with the Ritz Carlton experience- Participation in various training sessions- Lateral service in the MB** kitchen- Nominated for Ritz-Carlton 5 star trainee of the semester

Basel, Basel, Ch

Summer internship in the role of Communication Manager for one month and in Customer Services for one month. Internship in Spanish.• Taking telephone orders from clients, developing my aptitude to understand spoken Spanish as well as my confidence in my aptitude with the language.• Contacting clients if there were problems with the order or payment. Helped use my spoken Spanish skills and taught me attention to detail. • Translating brochures, leaflets and presentations (Spanish and French to English, English to Spanish)• Managing and promoting the annual Syngenta Awards as part of the communications team

Cipd Level 7, Human Resources Management

Postgraduate Diploma In Hotel Operations Management, Hospitality

Bachelor Of Arts (Ba), Chinese And Spanish

Chinese Language And Literature