Emma Cooke Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

-Oversee a team of 8 client success specialists. Lead the team to achieve set goals while also meeting all KPI requirements and sustaining high client satisfaction.-Promote new KPI “Conversions” aiming to create positive outcomes and revenue that result in optimal client experiences. Focus on team product knowledge and upselling.-Manage change - process, product and KPI’s and look for constructive feedback.-Review team calls, emails and internal interactions to ensure… Show more -Oversee a team of 8 client success specialists. Lead the team to achieve set goals while also meeting all KPI requirements and sustaining high client satisfaction.-Promote new KPI “Conversions” aiming to create positive outcomes and revenue that result in optimal client experiences. Focus on team product knowledge and upselling.-Manage change - process, product and KPI’s and look for constructive feedback.-Review team calls, emails and internal interactions to ensure the delivery of quality service to both clients and internal stakeholders.-Help to develop team workflow processes.-Conduct regular 1:1 meetings with the team and create individual development plans.-Lead weekly team meetings providing the team with a vision, clear goals and ensuring product/process updates are understood.-Meet and collaborate with Team Lead counterparts across EMEA to develop new ideas and processes. -Act as an escalation point for resolving client, sales, technical and product issues.Provide coaching, mentoring, career pathing, and constructive feedback Show less

Dublin, County Dublin, Ireland

-Supported the DACH team as a team lead during an Indeed hiring freeze.-Improved Team CSAT Q on Q by trialing new methods of reviewing and asking for feedback.-Prepared the team for “conversion” KPI two quarters before roll out through “elevator pitches” and product upskilling in team meetings and 1:1’s. -Reviewed team quality through translation tools and trained the team senior to grade team calls.-Provided coaching, mentoring, career pathing, and constructive… Show more -Supported the DACH team as a team lead during an Indeed hiring freeze.-Improved Team CSAT Q on Q by trialing new methods of reviewing and asking for feedback.-Prepared the team for “conversion” KPI two quarters before roll out through “elevator pitches” and product upskilling in team meetings and 1:1’s. -Reviewed team quality through translation tools and trained the team senior to grade team calls.-Provided coaching, mentoring, career pathing, and constructive feedback.-Conducted regular 1:1 meetings with the teams and created individual development plans.-Led weekly team meetings providing the team with a vision, clear goals and ensuring product/process updates were understood.-Developed team workflow processes to reduce any backlog in client/sales interactions. Show less

County Dublin, Ireland

-Oversaw up to 8 client success specialists. Lead the team to achieve set goals while also meeting all KPI requirements and sustaining high client satisfaction.-Reviewed team calls, emails and internal interactions to ensure the delivery of quality service to both clients and internal stakeholders. -Conducted regular 1:1 meetings with the teams and created individual development plans.Lead weekly team meetings providing the team with a vision, clear goals and ensuring… Show more -Oversaw up to 8 client success specialists. Lead the team to achieve set goals while also meeting all KPI requirements and sustaining high client satisfaction.-Reviewed team calls, emails and internal interactions to ensure the delivery of quality service to both clients and internal stakeholders. -Conducted regular 1:1 meetings with the teams and created individual development plans.Lead weekly team meetings providing the team with a vision, clear goals and ensuring product/process updates are understood.-Met and collaborated with Team Lead counterparts across EMEA to develop new ideas and processes. -Acted as an escalation point for resolving client, sales, technical and product issues.-Provided coaching, mentoring, career pathing, and constructive feedback.-Contributed to developing team workflow processes and provided training, coaching, and performance reviews. Show less

County Dublin, Ireland

-Communicated directly with clients, primarily through email and phone, and worked closely with internal Sales, Product and Technical teams.-Grew relationships with clients, offering personalised service and support to them in their end goal of making hires.-Managed brand new and existing client accounts. Helping them measure their success and ROI from Indeed.-Became an Indeed product expert - allowing me to best optimize clients’ accounts and set them up for success. By diagnosing… Show more -Communicated directly with clients, primarily through email and phone, and worked closely with internal Sales, Product and Technical teams.-Grew relationships with clients, offering personalised service and support to them in their end goal of making hires.-Managed brand new and existing client accounts. Helping them measure their success and ROI from Indeed.-Became an Indeed product expert - allowing me to best optimize clients’ accounts and set them up for success. By diagnosing and solving technical problems, working through new and existing integration setups, and working heavily with our job aggregation system, I solidified Indeed as the number one source of hire for our clients. -Collaborated with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.-Assisted new clients with their account set-up; making suggestions as an industry expert, thoroughly explaining Pay-Per-Click (PPC).-Monitored and analyzed trends within accounts and constantly looked for new ways to “WOW” our clients. Show less

Dublin

I managed the day to day business relationship, client account management and business development of AIB insurance. I worked closely with AIB identifying and understanding their business and training needs, enabling their staff to achieve branch sales targets while growing AXA’s core revenue.Key point of referral available at all times for both technical and product queries.I identified areas of opportunity within the AIB branch network and made relevant proposals based on data… Show more I managed the day to day business relationship, client account management and business development of AIB insurance. I worked closely with AIB identifying and understanding their business and training needs, enabling their staff to achieve branch sales targets while growing AXA’s core revenue.Key point of referral available at all times for both technical and product queries.I identified areas of opportunity within the AIB branch network and made relevant proposals based on data ensuring that all sales opportunities were maximised.Continuous training of over 450 AIB branch staff on home insurance sales skills and product knowledge as well as systems training.Consistently met and exceedied sales targets. Show less

Dublin

Focusing on new business sales for both private home and motor insurance.Key knowledge of AIB house and motor products as well as competitor’s products. Excellent customer service, especially for first time home owners.Meeting and exceeding set monthly sales targets bringing in over €100,000 new business revenue per month as well as retaining current renewal business..

Dublin

Dublin

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Diploma, Strategic Business Management

Professional Diploma In Insurance (Cip)

Professional Certificate In Insurance (Apa)