Position: Merchandiser Mondelez Account (Cadbury)• Implement, maintain and merchandise planograms and promotions for each key account • Maintain and build customer relations and liaise with Sales teams daily / weeklyAchievements:• Developed advanced customer service skills in a complex environment while managing a leading brand• Added to my people skills through regular customer meetings• I built up my problem solving and negotiating skills

• Project Managed the yearly production of 8 Independent Directories nationwide• Managing graphic and production team - staff of 12-14• Contributed to the development of the product, e.g. generating new sections and enhancing existing ones• Reporting and analysis of sales across all directories for target selling• Ensure order turnaround times were met daily / weekly• Recruitment of staff for expansion roles across Graphic and Production roles and on-boarding staffAchievements:• Developed product from A5 two colour to A4 full Colour – 1st Full Colour directory in Ireland• Project managed the annual directory from 1 to 8 editions• Expanded Sales Campaigns by decreasing production time for each directory from 4 weeks to 2 weeks• Implemented new pagination software system in 2007 – Miles 33• Developed the database to maximise lead generation for sales campaigns for each region• Project Managed the transfer from our site to new sister company “Your Local.ie”• ISO Accreditation maintained for 10 years

•To ensure by the end of the 6 months we had full system and operational set up achieved•To train all staff on the product and to ensure my replacement could take over Achievements:•Developed operating systems for the sales / production process•I fully trained in a replacement within 2 months to take over on my departure•Project managed the Content / Look and Feel of Directory and successfully set up systems to manage this•I paginated the 1st South African Directory in Cape Town the 2000 edition of the “Little Black Book”

Achievements:• Trained as an ISO Auditor – 1st company within the Independent Newspaper Group to receive the ISO accreditation • Developed all in-house procedures for all departments including paper work training for new reps• Implemented an automated Advert / Order control system with improved productivity and traceability• Assisted in the development of an in-house automated tele-sales system• Customising the operating system for the directories needs

• Processing orders, text adverts and sales figures daily, Database Cleansing, Customer service• Assisted Managing Director with Pagination / Printing ProcessAchievements:• I implemented new Sales Support Procedures• Implementation of Paperwork training for new Sales Staff (field and telesales)• Gained a vast amount of knowledge of the pagination process during this period

•General office duties, Cover for staff – PA duties to the Managing Director, Gavin O’Reilly•Cover for Production staff during holidays, started training manual for production dept.Achievements:•Began a 2 week work experience program and was promoted to production controller within 6 months