For over 30 years the management team at The Centre for Inclusive Leadership (TCfIL) have worked with organisations to understand what causes people to feel both included and excluded. Managing inclusion in order to create a sense of belonging must be a key priority for everyone involved in human capital management. We have a rich history in working globally to support the inclusion, diversity and equality agenda through executive education, leadership accession programmes and… Show more For over 30 years the management team at The Centre for Inclusive Leadership (TCfIL) have worked with organisations to understand what causes people to feel both included and excluded. Managing inclusion in order to create a sense of belonging must be a key priority for everyone involved in human capital management. We have a rich history in working globally to support the inclusion, diversity and equality agenda through executive education, leadership accession programmes and thought leadership.We work with leaders to help them create and sustain more effective organisations by enabling them to better support their people to be their best selves and do their best work.I facilitate learning and development events (face to face seminars/workshops, webinars, virtual conferences), to a large variety of clients in a number of different sectors, with key responsibilities including:• Working with TCfIL colleagues and/or clients to design, create and/or develop learning and development events and materials• Working with TCfIL colleagues to devise and design processes, programmes or materials to enable those who have participated in TCfIL learning and development events to deepen and/or turn their learning into practice • Support TCfIL’s business development activities to attract new clients and to deepen and broaden relationship with existing clients. Show less

I provide professional experience and consultancy working in coordination with the Academy Executive Committee to facilitate a week-long residential retail course for delegates. Facilitated as mentor to new Group Directors; provide support and guidance throughout the preparation and delivery of the programme. The following are highlights of the value I bring to the organisation: Positioned as a 'day owner' content creator and develop collateral that focuses on leadership and… Show more I provide professional experience and consultancy working in coordination with the Academy Executive Committee to facilitate a week-long residential retail course for delegates. Facilitated as mentor to new Group Directors; provide support and guidance throughout the preparation and delivery of the programme. The following are highlights of the value I bring to the organisation: Positioned as a 'day owner' content creator and develop collateral that focuses on leadership and wellbeing throughout the week’s programme.  Completed Level 2 McQauig Psychometric Profiling accreditation, enabling an understanding of individuals working styles and how to benefit from different personality traits. Show less

I delivered outstanding results and service during tenure with organisation, a progressive career starting as Store Manager to ending position as Area Manager; promoted throughout with increased responsibilities. Worked in collaboration with senior leaders on key projects that advanced organisational growth goals and vision.As Area Manager, Retail Partnerships (2018 to 2019) – Delivered outstanding results in the management of third party concessions nationwide and provided oversight of… Show more I delivered outstanding results and service during tenure with organisation, a progressive career starting as Store Manager to ending position as Area Manager; promoted throughout with increased responsibilities. Worked in collaboration with senior leaders on key projects that advanced organisational growth goals and vision.As Area Manager, Retail Partnerships (2018 to 2019) – Delivered outstanding results in the management of third party concessions nationwide and provided oversight of international franchise development; successfully opened 29 SOR concessions on the same day.The following are highlights of the value I brought to the position: Introduced and integrated the programme roll out of a Sale or Return (SoR) model in a leading department store chain; developed key relationships across the businesses structures and conducted strategic analysis of visual merchandising, stock management, and adherence to all standard operating procedures (SOPs) to align to present a true brand customer experience. Developed international franchise store model with a focus on enhancing customer experience, coordinating business activities, to ensure all brand, SOPs, and Key Performance Indicators (KPIs) can be achieved. Show less

I delivered outstanding results in the management and daily oversight of 23 stores across London, South East, Northern Ireland, and Republic of Ireland. Previous areas covered the South and South Central. Met with external partners and shareholders to provide guided store visits and worked in coordination with the Head of Retail and Retail Director on multiple key projects.The following are highlights of the value I brought to the position: Facilitated diverse administrative… Show more I delivered outstanding results in the management and daily oversight of 23 stores across London, South East, Northern Ireland, and Republic of Ireland. Previous areas covered the South and South Central. Met with external partners and shareholders to provide guided store visits and worked in coordination with the Head of Retail and Retail Director on multiple key projects.The following are highlights of the value I brought to the position: Facilitated diverse administrative processes across the portfolio of locations such as payroll, management, recruitment, and directed store openings. Held key responsibility for delivering financial reports based on KPIs and ensured Profit and Loss (P&L) optimisation was achieved. Established diverse training programmes with execution across the locations that focused on driving effective store management, leadership and operational decision-making skills. Consistently conducted individual store evaluations to identify areas of opportunity, trends, and develop short and long-term goals. Show less

I achieved outstanding results in providing management support for focus stores; led troubleshooting with direction to turnaround failing stores. Developed and integrated team and management training, conducted people investigations and met with employees to discuss business activities to ensure alignment with corporation's brand and SOPs. The following are highlights of the value I brought to the position: Played integral role in establishing and supporting the new store rollout… Show more I achieved outstanding results in providing management support for focus stores; led troubleshooting with direction to turnaround failing stores. Developed and integrated team and management training, conducted people investigations and met with employees to discuss business activities to ensure alignment with corporation's brand and SOPs. The following are highlights of the value I brought to the position: Played integral role in establishing and supporting the new store rollout programme and led store openings across the UK which included Bicester Village popup. Project managed multiple projects in support of the Retail Director; developed new standardised store opening manuals and integrated new customer service initiatives that focused on achieving highest levels of customer experience. Developed strategic and operational plans with direct report to Senior Management; created reports with presentation to deliver status on store visits, made recommendations, and identified areas of improvement. Show less

I managed day-to-day store operations for new locations; trained and developed associates, oversaw labor management, cash and inventory control, store conditions, evaluation of departments, hiring processes, work schedules, and budget development.The following are highlights of the value I brought to the position: Developed and integrated strategic initiatives for sales, P&L contribution, mystery shop results, and KPIs. Delivered outstanding results and enhanced performance… Show more I managed day-to-day store operations for new locations; trained and developed associates, oversaw labor management, cash and inventory control, store conditions, evaluation of departments, hiring processes, work schedules, and budget development.The following are highlights of the value I brought to the position: Developed and integrated strategic initiatives for sales, P&L contribution, mystery shop results, and KPIs. Delivered outstanding results and enhanced performance leading the store to become a company-wide Centre of Excellence utilised to provide training to new managers on visual merchandising and people management. Positioned to act as Support Manager, provided relief management and work in coordination with multiple stakeholders, gather information on diverse projects that improved best practices across the stores. Show less