Emma Davoren Email & Phone Number

Identified gaps in existing processes, mapping and documenting processes where they did not exist. Proposed improvements, and created user-friendly National Work Standards documentation and video resources. Collaborated with Workplace Relations and Workplace Health and Safety teams to ensure compliance with industry regulations and internal policies. Additionally, contributed to workforce and business change management plans, ensuring alignment with developed standards.

Melbourne, Victoria, Australia

Assisted with the facilitation and delivery of Service Design methodology.Providing support in implementing, coordinating, documenting, communicating and embedding Service Design initiatives. Bringing innovative thinking around how to best communicate, align and engage our key stakeholders, acting as a champion to ensure that the business was engaged and focused on accomplishing the set initiatives to create an exceptional student experience.

Sydney, New South Wales, Australia

Contributed to the development and implementation of International and Under 18 Student policies and processes to ensure compliance with the Australian Governments ESOS Act. Supported the Head of Wellbeing and Diversity in reviewing and revising policies throughout the pandemic amidst ever changing laws and regulations and monitoring the effectiveness and integrity of international student support services. Assisted international students with overseas health cover (OSHC) and Confirmation of Enrolment (CoE) enquiries and extensions using PRISMS. Additionally, organised and hosted national student engagement events, wrote communications and provided support sessions offering guidance to new international students to ensure their successful transition to the university and Australia.

Sydney, New South Wales, Australia

Supported students during their academic journey, ensuring their readiness for studies and compliance with the ESOS Act. This involved assisting students with enquires via email, over the phone and face to face. Assisting International Student with Confirmation of Enrolment (CoE) enquiries and extensions via PRISMS. Contributed to the organisation of student engagement events. Additionally, provided administrative support to students and faculty members. Greeted guest and visitors, managed incoming and outgoing mail, restocked stationary and kitchen supplies, maintained student and staff common areas, and played a key role in organising and hosting events such as Open Day and Orientation.

Vancouver, British Columbia, Canada

Worked as a server at The Warehouse and a barista at Bean Around The World in Canada, where I successfully managed two concurrent roles, refining my time management and communication abilities. The Canadian hospitality industry's strong emphasis on service deepened my understanding of the sector, enhancing my customer service skills and enriching my interpersonal abilities. I developed a keen ability to anticipate people's needs and deliver exceptional service.

Vancouver, British Columbia, Canada

Responsible for making and serving coffees, educating customers about various coffee beans and flavors, managing opening and closing procedures, handling cash transactions, and building rapport with customers. Regularly managed and hosted events at the café during evening hours, assuming the responsibilities of both a host and bartender.

Melbourne, Victoria, Australia

Managed the cafe/training center which ran a program to assist people on parole. The program equipped parolees with the skills to prepare food, make coffee and use the register, thereby enhancing their work experience and employability. This training played a crucial role in facilitating their successful reintegration into society, building their self esteem, and creating opportunities for gainful employment to help reduce the likelihood of reoffending.

Sydney, New South Wales, Australia

Supported students throughout their studies with academic and personal enquiries. Answered enquiries over the phone, via email and face to face. Assisted international students with overseas health cover (OSHC) and Confirmation of Enrolment (CoE) enquiries and extensions using PRISMS. Managed campus front desk, answered the phone, greeted students, ad hoc administrative tasks and kept the common areas tidy. Contributed to the organisation of student engagement events.

London, England, United Kingdom

Bartender and event host at The Fighting Cocks Bar & Music Venue. The dual role ofbartender and event host honed my stakeholder engagement skills and developed myorganisational abilities.

Sydney, New South Wales, Australia

Worked in the office prioritising orders to ensure all deadlines were met. Also assisted in production and post production quality checks. Having the unique position of insights into the administrative and production side of the business I was able to create a more streamlined filing system as well as provide valueable feedback towards the design layout during a factory move.

Sydney, New South Wales, Australia

Worked in the call center taking an average of 100 calls a day. Developed skills in de-escalation and empathy, and created training tools such as manuals for new team members. The manuals were recognised by management, and distributed as an official resource for new team members.

Bachelor Of Communication Design

Diploma Of Education, Business, 6.57

Statement Of Attainment In The Electrical Trade