• Undertaking the KYC (Know Your Customer) checks on new to bank large business clients, in particular entities with complex and high risk ownership structures. Liaising direct with the clients to obtain all required documentation and identification for the account opening process•Utilising appropriate research tools and external data sources to undertake relevantcredit checks and verification on the entities and individuals•Responsible for verifying clients from a money-laundering perspective and adhering to FCA regulations (formerly FSA) and Anti-Money Laundering regulations •Training and coaching of both existing and new colleagues •Stakeholder Management , liaising with various bodies at different levels across multiple sites

•Provided high value, business critical KYC (Know Your Customer) technical support to the Corporate Banking Relationship Teams•Used a detailed and thorough understanding of the Corporate Bank's KYC policy and requirements to collect and analyse KYC (Know Your Customer) information provided by Clients or sourced from the public domain•Responsible for maintaining a high standard of accurate, up to date client information during all stages of the client relationship in order to protect the Bank and its clients from financial crime

•Effectively built and maintained relationships with a portfolio of medium business clients•Supported the Relationship Manager in retaining the portfolio of clients, preparing all documentation and paperwork on the Manager's behalf•Networked and worked closely with Key Business Introducers and existing clients to obtain client referrals and expand the portfolio

•Successfully serviced a portfolio of medium businesses. Answering phone calls and undertaking day to day servicing including transfers, foreign exchange transactions and forward contracts, placing treasury deposits, answering general account queries•Effectively spotted opportunities and handed off any phone calls relating to new products or business to the Corporate Manager's Assistants

•Displayed empathy and support to bereaved relatives of deceased clients through verbal and written communication•Proactively expanded knowledge of probate laws and estate administration in order to provide high quality advice to customers•Liaised with Solicitors, Funeral Directors and relatives right through to the settlement of the deceased's estate to ensure that the funds were paid to the appropriate beneficiaries

•Providing excellent face to face customer service•Cash management and control•Processing the cheques and credits

•Taking calls in a professional manner for the Barclays branches and offices in Liverpool and connecting them to the appropriate individuals and departments.

•General administrative duties including, sorting and distributing the post, filing documents, photocopying and controlling the office petty cash•Holiday, sickness and lunchtime cover of the reception desk, greeting clients in a professional and courteous manner