Customer Success Manager
CurrentOversee direct customer-focused marketing and education, customer and community onboarding, customer retention, and referral management activities. Conduct getting-started calls with customers, manage the tasks to get their accounts' setup and live, work with the product team to add and refine features, and provide and manage customer support requests.I make it easier for Locable to keep the customers they have and help customers engage other local businesses and nonprofits, both as paid customers and as part of our Local Connections™ tools which help them improve their ability to support each other.Responsible for researching, planning, and implementing various customer success initiatives, for managing the fulfillment team, and ensuring all customer-related activities are completed in a timely manner.