Rainstick is a northern Queensland startup combining indigenous knowledge systems and emerging bioelectric technology to encourage fungi and plants’ natural systems to grow faster, increase yield and target specific attributes. Our novel technology uses ultra-high-voltage electric fields to influence cell-to-cell communications within biologics.Supporting the executive team by:Proofreading and contributing towards proposals, grant applications and media articles Identifying opportunities for process improvementsDocumenting impacts/outcomes and scheduling followups of important meetings between executive team and stakeholdersTaking the lead on administrative functions such as travel and office equipment.

Responsible for all contractual and administrative auditor cash tasks. Liaising with key stakeholders to create contractual process flows through various software systems to move from paper to online signup and revenue collection. Responsibilities included financial and debtor reporting, data analysis and migration of billing systems.

Managed and grew support and onboarding teams for clients in Australia and NZ that provided technical support for our POS and Inventory Control cloud-based software system for thousands of retailers during extreme growth period of company. Responsibilities included: Recruitment (many of the entry level recruits I hired went on to be promoted to senior roles within the company) Organising and overseeing dynamic structure of support teams to improve efficiency and overall effectiveness of teams Implemented an online knowledgebase for our client base Introduced an Incoming support phoneline Producing weekly and monthly reports on support issues and team performance Identifying common issues across clients to streamline resolutions Escalation point for critical issues Managing our training offerings Managed the upgrades of our client base to the latest major release versions of the system Liaising between the clients, development and support teams to ensure successful resolution of issues first time

Responsible for delivering, collecting, collating and reporting on the dwellings and residents in my defined area for the 2011 Australian Census. Duties included managing my own workload; face to face contact with members of the public; ensuring that information received was correctly documented using relevant codes; daily reports to area supervisor; notifying supervisor of any issues and creating a resolution plan for to ensure that work was completed within strict timeframes.

Managing an extensive number of small customisation projects for existing telecom operator clients of our billing system. Responsibilities included: Identifying key issues alongside business analysts through requirement workshops and regular meetings with existing clients to help ease bottlenecks in the daily use of the system Allocating and prioritising tasks to the development team Producing offers for and generating chargeable work Customer relationship building Weekly financial reporting to directors

Concurrently managed support teams in UK, Channel Islands, Malta and USA that provided technical support for our Customer Care and Billing software system for several international telecommunications clients with various customisations of the key product. Responsibilities included: Organising and overseeing dynamic structure of support teams to improve efficiency and overall effectiveness of teams Producing weekly and monthly reports on support issues and team performance Identifying common issues across clients to streamline resolutions Release management, configuration control Escalation point for critical issues Managing the deployment of team members on overseas assignments Handling extensive customer contact (multiple international clients 10+) Ensuring that all the varying Service Level Agreements were met in relation to response times Liaising between the clients, business analysts, development and support teams to ensure successful resolution of issues first time