Emma Fox Email & Phone Number

Stone, Staffordshire

Stone, Staffordshire

⚙️⛏️ We enable our customers to ‘fix’ their monitoring and enable them to “See everything” 👁️We help all of our clients gather the actionable & intelligent data they need to fully understand the fault, performance and configuration status of their entire end to end IT environment:🕵️DISCOVER what’s out there⏱️MEASURE it in the most intelligent way📊VISUALISE the information in a meaningful way🔆 Intelligent fault/ event management 🔆 Performance management 🔆 Configuration & automation 🔆 Cyber security & forensic analysisSee EVERYTHING: any application, any device vendor🌐 Efficient and comprehensive monitoring means you have visibility of your environment and can be proactive. You can't monitor what you can't see! 🌐

Keele, Staffordshire

Direct Sales/ Account Management role dealing with end users within Local Government, Health and Charity sectors.Selling cloud solutions: mailCritical (mail filtering), webCritical (web filtering) and vaultCritical (mail archiving) New business opportunities only. Identify opportunity and inform and educate prospective customers about iCritical solution(s) : Arrange demonstration, trial and quotation when necessary.Maintain existing relationships within my allocated sector. Advise and identify where to upsell outside of current contracts. Unfortunately following on from a company buy out by J2 Global I was made redundant, therefore my time here was shorter than planned. iCritical is now Fuse Mail.iCritical provided me with the opportunity to extend my knowledge and focus on a specific product set. My short experience enabled me to gain an insight into how a vendor works and encounter a very sales focused, pressured and driven work environment.

Trentham, Staffordshire

Account Management role dealing direct with end users across various sectors focusing on IT Security products/ solutions and connectivity. Responsible for existing (including renewals) and prospective accounts.Discuss end to end IT Security (and later on connectivity when RMS became Pinnacle) identify areas of interest, need and weaknesses - highlight our value add in terms of our accreditations, and the bespoke professional services and training available.AREAS OF FOCUS:RMS IT Security: Anti-virus, web and email filtering, backup, encryption, storage, two factor authentication, mobile device managementPinnacle: Voice, Mobile, IT Security, IT Services Liase with Distributors and Vendors to obtain pricing and utilize rapport building and negotiation skills.Participate and initiate conference calls and WebEx's where necessary assisted by a technical lead in order to qualify and progress opportunities.During my time at RMS IT Security I also carried out a Training and Services Coordinator role. I focused purely on selling training, professional services, consultancy and health checks across specific product sets based on the accredited partnerships we held.Knowledge and experience with: McAfee, Sophos, Kaspersky, Total Defense (formally CA), CA ARCserve, Websense, Iomart (formally West Coast Cloud), Fortinet RMS IT Security (later Pinnacle Technology Group PLC) gave me an excellent grounding and introduction to direct sales. I learnt so many skills and developed as a sales individual. Working for a Reseller opened my eyes to sales and enabled me to experience success and more importantly realise the rewards out there - from a personal and financial perspective. Progressively I built upon not just my knowledge but my own achievements and success and I got so much out of this opportunity, so much so I realised where my strengths lie within the industry.

Eturia, Stoke - On - Trent

Now Exertis (Micro P)Responsible for Southern IT Resellers located in Central London - existing and prospective accounts.Maintain regular contact with Resellers: building up rapport and trust and ensuring they have the relevant material to resell hardware/ software effectively.Advise Resellers correctly and accurately, providing assistance and support in regards to their immediate IT requirements. Up sell where relevant. AREAS OF FOCUS: IT security hardware/ software. Knowledge and experience with: SonicWALL (now Dell SonicWALL), Vasco, Becrypt, Trend Micro, Zigor, BillionIdentify opportunities and Reseller needs based on their company profile. Cater for the Reseller in terms of special pricing in order for them to deliver competitively to various sectors.Spot opportunities and arrange appointments for the External Sales representatives to visit Resellers to discuss company portfolio and maximise current business/ establish new business.

Handle inbound calls: primarily customers wanting to place orders, general enquiries, delivery queries, collections etc. Outbound calls: responsible for a customer base within a particular region - call customers to place order(s), contact dormant accounts to try and re gain custom.Whilst conducting both incoming and outgoing calls: up sell, make recommendations, inform of current promotions and show product knowledge.