Emma Freestone

Emma Freestone Email and Phone Number

Senior Operations Manager @ Cambridge University Press & Assessment
Cambridge, Cambridgeshire, United Kingdom
Emma Freestone's Location
Greater Cambridge Area, United Kingdom
Emma Freestone's Contact Details

Emma Freestone personal email

About Emma Freestone

A senior manager with extensive experience in Customer Service & Change Management • 15 years Customer Service experience• Proven track record of managing 24/7 multilingual teams across different sites• Building & maintaining high performing teams• Process improvement and development• Proven track record of delivering results• Project management

Emma Freestone's Current Company Details
Cambridge University Press & Assessment

Cambridge University Press & Assessment

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Senior Operations Manager
Cambridge, Cambridgeshire, United Kingdom
Emma Freestone Work Experience Details
  • Cambridge University Press & Assessment
    Senior Operations Manager
    Cambridge University Press & Assessment
    Cambridge, Cambridgeshire, United Kingdom
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  • Cambridge University Press & Assessment
    Senior Operations Manager
    Cambridge University Press & Assessment May 2014 - Present
    Cambridge, United Kingdom
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  • Jagex
    Customer Service Operations Manager
    Jagex Jan 2009 - May 2014
    Customer Service Operations Manager for Jagex the largest independent games studio in the UK, serving a customer base in it's millions across multiple languages and multiple channelsSkills & ExpertiseLeadership & ManagementCustomer ServiceRecruitmentStrategic PlanningProject ManagementOnline Safety & ModerationAwards:​2013 European Call Centre Awards – Winner (Best Online Service)2012 European Call Centre Awards – Finalist2012 Top 50 Contact Centres for Customer Service
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  • Jagex
    Performance Manager
    Jagex Aug 2008 - Jan 2009
    Managing the performance and efficiency of the Customer Service Team.
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  • Jagex
    Team Leader (Manager)
    Jagex Mar 2007 - Aug 2008
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Emma Freestone Skills

Leadership Online Gaming Management Project Management Team Management Video Games Performance Management Recruiting Mmo Community Management Customer Service Social Games Community Sites Call Centers Mmorpg

Frequently Asked Questions about Emma Freestone

What company does Emma Freestone work for?

Emma Freestone works for Cambridge University Press & Assessment

What is Emma Freestone's role at the current company?

Emma Freestone's current role is Senior Operations Manager.

What is Emma Freestone's email address?

Emma Freestone's email address is fr****@****ail.com

What skills is Emma Freestone known for?

Emma Freestone has skills like Leadership, Online Gaming, Management, Project Management, Team Management, Video Games, Performance Management, Recruiting, Mmo, Community Management, Customer Service, Social Games.

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