Emma Garner Email and Phone Number
Emma Garner work email
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Emma Garner personal email
With a substantial tenure at Santander UK, my journey from Business Manager to Execution Operational Manager has honed my expertise in driving operational excellence and managing customer-focused teams. This progression reflects a deep commitment to ethical leadership and the delivery of top-tier customer service, which has been a cornerstone of my professional ethos.Our team's collaborative approach has consistently contributed to the successful delivery of complex projects, ensuring long-term organisational success. Leveraging my skills in operations management, I've guided the teams I have worked with across the UK to achieve notable improvements in customer service delivery, always with an eye on ethical practices and passionate, people-first leadership.
Santander Uk
View- Website:
- santander.co.uk
- Employees:
- 10127
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Ec Customer Contact Business ManagerSantander Uk Dec 2023 - PresentTeesside• Manage internal relationships with directors and senior managers to ensure Financial Crime Compliance and mitigate risks.• Lead a team of over 100FTE working both on-shore and off-shore, providing leadership and setting clear expectations for Managers and Team Members.• Implementing initiatives to improve business processes and support cultural change.• Provides ongoing coaching and allocation of stretch objectives to develop high performing teams;• Nurtures talent within the team through use of talent initiatives, succession planning, career discussions and ensures appropriate performance targets and development plans are in place.
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Execution Operational ManagerSantander Uk Nov 2022 - Dec 2023Teesside On-Site & At Home Remote Working• Managed vendor execution teams within Financial Crime to ensure customer due diligence activities align with processes and standards.• Developed operational execution plans and tracked performance with vendors, resulting in improved efficiency and accuracy.• Provided leadership and guidance to team members, fostering a collaborative and high-quality service delivery culture.
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Business ManagerSantander Uk Aug 2014 - Nov 2022Business Manager - Mortgage Telephony teams across Glasgow and Teesside.
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Operations ManagerSantander Uk Jul 2004 - Aug 2014Teesside
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Team ManagerSantander Uk Jun 2000 - Jul 2004Teesside
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Customer Contact SpecialistSantander Uk Sep 1997 - Jun 2000Teesside
Emma Garner Education Details
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Ucq University Centre Quayside - Newcastle Upon TyneFirst Class Honours
Frequently Asked Questions about Emma Garner
What company does Emma Garner work for?
Emma Garner works for Santander Uk
What is Emma Garner's role at the current company?
Emma Garner's current role is EC Customer Contact Business Manager @ Santander UK | Chartered Management Institute.
What is Emma Garner's email address?
Emma Garner's email address is em****@****r.co.uk
What schools did Emma Garner attend?
Emma Garner attended Chartered Management Institute, Ucq University Centre Quayside - Newcastle Upon Tyne.
Who are Emma Garner's colleagues?
Emma Garner's colleagues are Aldo Nicolás Paoloni Módena, Andy Adam Rungassamy, Rolf Reiersen, Naveed Munir, Devina T., Joshua Randle, Inés Pérez Gómez.
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Emma Garner
Deputy Head Of Legal Services At University Hospitals Of Derby And Burton Nhs Foundation TrustGreater Nottingham1irwinmitchell.com -
Emma Garner
Cultural Studies Graduate With Finance, Administrative And Project Management ExperienceUnited Kingdom1googlemail.com -
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