Emma Gilpin Email & Phone Number

Responsible for directing the consultancy and product development work of Tpas. Leading the consultancy team to establish and meet consultancy priorities and income targets. Liaise with external stakeholders to further Tpas reputation and income. Ensure high quality service delivery in all Tpas Consultancy work. Work as part of the Tpas Senior Leadership Team to set and deliver on the strategic objectives of Tpas.

Developing, delivering and marketing Tpas consultancy products and services plus delivering training in areas including behavioural insight, strategic engagement reviews, landlord accreditation, scrutiny and community development work.

Delivering work on behalf of TPAS including; customer engagement and community development project work and best practice advice, training, production of creative written, audio and visual promotional content.

Greater Manchester

Leading on Communications and Marketing activity relating to Children's Services and supporting Trafford Council and the wider Trafford Partnership to deliver Public Service Reform and effect meaningful change in the Borough, improving services, reducing duplication and increasing efficiency. Working with senior managers across the programme, building relationships and strategies to deliver the change along with championing and supporting new and innovative ways of working, including video production and use of social media, and supporting operational teams to communicate effectively internally and with partners and people in the Borough.

Northwich, Cheshire, United Kingdom

Leading a Customer Engagement team that won the award for Outstanding Tenant Engagement from Tpas, England's leading experts, in 2019. This work involved developing and implementing a new customer engagement structure at the heart of the Trust's governance to ensure customers had a voice at all levels of the organisation.Contributing to the corporate strategy of the Trust, promoting and implementing policies and procedures and delivering key corporate and partnership projects. Overall responsibility for the effective and efficient management of; customer engagement and communications, community development and all Trust owned open spaces and communal areas. Other successes include; delivering a successful corporate customer experience project influencing the direction of the Corporate Plan, and positively impacting on the key performance indicator for listening and acting on customers views through the provision of engaging video content sharing customer stories and opinions at Board.

Northwich, Cheshire, United Kingdom

Responsible for customer engagement, community development and delivering neighbourhood management initiatives. Successfully achieved Landlord Accreditation in Resident Involvement from the Tenant Participation Advisory Service (TPAS) and developed and delivered a national 'Our Place' programme in West Winsford in partnership with Cheshire West and Chester Council.

Widnes, Cheshire, United Kingdom

Delivering all Communications, PR and Marketing functions relating to the Environment Directorate including; Adult Learning, Major Projects, Business Development, Transportation, Highways, Policy, Environmental Health, Parks, Open Spaces and Employment.

Runcorn, Cheshire, United Kingdom

Promoting sustainable transport and facilitating a national network of school travel professionals on behalf of the Learning and Skills Council. Activities included; developing a range of promotional materials, re-vamping the provision of transport information, running events, delivering campaigns, organising and presenting at conferences and workshops across England and running websites.

Stockport, Greater Manchester, United Kingdom

Promoting modernised day services and supported employment; co-ordinating bids, managing websites, attending and organising events, producing promotional videos and publicity materials, facilitating a network of large employers, broadcast journalism for Community Radio Station, Pure Radio and journalism training for Stockport College.

Stockport, Greater Manchester, United Kingdom

Voluntary work at Pure Radio while also working in child protection at Stockport Council.

Shrewsbury, Shropshire, United Kingdom

Researching, writing, interviewing, editing, producing and presenting for news bulletins and programmes at BBC Radio Shropshire.

Manchester, United Kingdom

Researching, writing, interviewing, editing and presenting for Key 103 and Magic 1152.

Postgraduate Diploma In Broadcast Journalism, Broadcast Journalism

Bachelor’S Degree, Combined Studies (Arts) Literary Studies And History, 2:1