Emma Gorham Email & Phone Number

Aberdeen, Scotland, United Kingdom

Aberdeen

Investing in Scotland’s youngest children

Aberdeen

To provide admin assistance to senior officers with Aberdeen City Council

Aberdeen

Aberdeen, United Kingdom

My role is focussed on providing a positive and friendly face for M&S Bank, greeting customers and listening to their needs, providing solutions and discussing our products. A key part of the role involves approaching existing M&S customers in the store and discussing M&S Bank’s products with them. I am an authorised signatory for the branch. I am involved in providing coaching for team members, and have undertaken FAB coaching, “Train the Trainer” and “Observation Consistency” training.

Aberdeen, United Kingdom

As a front-line representative, I was responsible for the day to day management of customers' accounts and affairs with the building society. Duties included handling a diverse range of accounts and products including savings and investments, mortgages, insurance, will writing and power of attorney, and funeral plans.A primary role for all team members at Skipton was our ability to attract new customers and offer additional products to existing customers. Included in this was my involvement in generating leads for Skipton Financial Services, a sister company with its own in-branch senior financial planning manager, to whom we referred all interested parties.As the most senior team member under the branch manager, I regularly acted as duty manager in her absence, fulfilling daily audit requirements.I had a specific responsibility to support the development of colleagues, including inducting new staff into the branch and if required sit in on interviews for prospective employees.

Aberdeen, United Kingdom

Assisting customers with money transactions, bill payments, international transfers, chaps payments, transfers, standing orders, banker’s drafts and safe deposits and prospecting for appointments and managing customer complaints. I also carried out tasks which are necessary for any office such as signing visitors in, answering telephones, filing and archiving, stationery ordering and letter writing.

Aberdeen, United Kingdom

Supervising and motivating staff on a daily basis, serving customers and offering great customers service, opening Laura Ashley store cards, getting design referrals, working to budgets, handling cash-up, banking, stock taking, checking deliveries and customer orders, liaising with customer services, epos, cash and sales departments within head office.

Aberdeen, United Kingdom

Customer service, stock management, merchandising, inducting new staff members, department housekeeping.

Hnd, Interior Design

HND Interior Design, Higher Art & Design, HNC Communication, SVQ Administration Level 2.

Education record