Assisted and shadowed Chief Creative Strategist in developing and implementing holistic marketing initiativesExperience across nonprofit, consumer services, food and beverage, and direct to consumer retailManaged some direct client communicationsImplementation and integration with business extensions using SquarespaceConcept development, design and writing for social content across Instagram and Facebook for nonprofit organization, consumer services and direct to consumer retailContent publishing and monitoringAudience engagement and growth through industry-specific research in nonprofit organization

Transformed a basic website into highly engaging experience to showcase salon expertise and drive new client acquisitionCreated content for social media channels and webpageOptimized salon operations by implementing financial and client tracking systemsAnswered questions regarding store and products while maintaining knowledge of current sales and store promotions.Provided an elevated customer experience to clientele before during and after salon visit utilizing email, phone and face-to-face communication.

Oversee all aspect of successful and high volume landscape design, sales and maintenanceDeveloped and refined landscape plans and design to meet client needs and budgetManaged invoices and jobsCreated project estimatesOrdered and delivered plants and materials to job sitesSupervised crews, maintained all files and schedules, approved timesheets and processed payroll

Maintained a neat, organized and presentable sales floor to promote merchandise and drive salesDeveloped client relationships that resulted in a high rate of customer returnResolved all customer inquiries and complaints, resulting in high rates of customer satisfactionAssessed customer needs and provided insightful recommendations and information about product featuresWorked alongside brand representatives to boost sales by enhancing product presentation and increasing product knowledge among sales team