Keeping abreast of customer strategies and technical learning needs seeking to employ modern technologies to facilitate learning;Seeking and creating new and different ways of delivering the Engineering Academy portfolio of services.Managing stakeholder, management and peer expectations, challenge, question and push back for the mutual benefit of business needs;Working with the training delivery team to co-ordinate and drive the development of new courses that support future customer needs;Conducting research, providing report data and producing feasibility studies;Supporting the line manager in monitoring projects to demonstrate added value and return on investment;Working with COC Global Learning to ensure compliance of group learning policy;Attending relevant exhibitions and seminars to keep up to date with the latest technologies;Identifying and developing new business and improvement opportunities;Engaging with key EON Stakeholders, external partners and wider Engineering Academy teams;

Providing support to the Head of HSE within the CCGT and Steam Global Fleet and co-ordinating Safety Peer Reviews for the Steam and CCGT Fleet within EON as well as providing Project Office Support to Provence 4 Biomass Project.•Proactive and efficient diary management ensuring best use of time through management of appointments, time conflicts, late changes and delegation of attendance where appropriate;•Preparing agendas, attending key meetings, taking minutes and distributing minutes and associated papers;•Provision of administrative support including arranging travel/accommodation and visa’s, communications and financial processing of invoices using SAP;•Organising and supporting meetings,events and site visits, including supporting international colleagues across our Global Fleet; •Supporting HSE Improvement Projects, collating documentation, analysing data and preparing presentations;•Co-ordinating the Safety Peer Review Process for the Global CCGT and Steam Fleet which involves planning, preparing and following up. Liaising and supporting our international colleagues to provide them with the support they need to travel abroad;•Managing the Communication activities and EON Workspace associated with the Safety Peer Review, and the Provence PB4 Project and working with Generation Communications to promote to the business and improve the user’s experience;•Networking with managers, stakeholders and external companies/clients to ensure tasks and projects are managed in a professional manner.Co-ordinating the Risk Register for the PB4 Project which includes monthly Risk Review calls and ad hoc workshops to ensure all risks are being managed/updated in an effective manner.

•Jointly responsible for leading, directing and coordinating a Culture Change Project across the CHP Business;•Responsible for the strategic direction of the programme implementing any improvements along with the CHP Management Team;•Working with an external Organisational Coaching Company to implement and maintain a full project plan;•Performing the role of an Organisational Coach in order to support individuals and teams;•Coordinating all activities associated with the programme acting as the first point of contact;•Influencing the wider E.ON business to undertake the programme and achieve our goal of sustaining the programme independently.

•Responsible for leading and developing the effective delivery of the CHP Business Support Team and its strategy for the support and expansion of the CHP Operations business in line with E.ON UK’s growth agenda;•Leading and delivering through myself and others all HR/Recruitment, Development and Training, Brand and Communication, Event Management and Knowledge Management, Central Budgetary Management, Business Planning Support and Management Support and Administration to the CHP business;•Responsible for managing the team’s safety, health and environmental performance to sector and world’s best practice for own staff and contractors;•Providing guidance, direction, leadership and co-ordination to team members, identifying Training and Development of team and recruiting for team members as and when required;•Positive contribution and management of Team Meetings and Team Briefings; •Managing the production and distribution of CHP Operations monthly/quarterly and yearly reports, EON Employee Opinion Surveys and local site surveys;•Working with Internal Communications/Marketing department to ensure continual exposure of the CHP Portfolio, including Intranet Management;•Engineering representative on CHP and portfolio contracts as and when required; (Up to the value of £1.6m per year, per contract);•Joint Management of current culture change programme, involving coaching employees across the CHP Business with the focus on improving our Health and Safety record;•Active Participation in change management programmes, to become worlds best in class and gain E.ON’s investment in the CHP business;•Working with the HR Community to implement HR Processes/Systems, improve customer service and sharing best practice.

•Producing relevant correspondence throughout the recruitment process to a high standard and updating and maintaining the HR database;•Advising managers on all aspects of the recruitment process, ensuring best practice is adhered to at all times and challenging Managers, HR and staff to ensure processes are followed efficiently and legally; •Maintaining knowledge of other business areas in order to coach, support and train other team members;•Assisting with training and rolling out of new systems and procedures;•Travelling around the country to various E.ON sites, to support SHL Psychometric testing and OPQ Feedback;•Liaising with recruitment agencies, advertising agencies to ensure all recruitment is progressed efficiently and smoothly; •Responsible for the management of the relocation process for E.ON UK employees, to ensure the delivery of a consistent approach across the business and assisting with the development of the relocation process and new policy implementation;•Attending customer relationship meetings with external providers to ensure a high level of service is maintained at all times and exceeding Service Level Agreements to provide an efficient and effective response.

•Dealing with previously unresolved customer queries over the phone on a day-to-day basis and arranging representative visits to customer/business houses;•Responsible for training new starters and acting as a focal point in the absence of the manager;•Training the inbound call taking team on how to deal effectively and efficiently with a high intake of calls whilst still retaining a high level of customer focus at all times;•Key role in development meetings aimed at improving service delivery.