Emma Hughes

Emma Hughes Email and Phone Number

Strategic Business Consultant (Start-up) @ Eco warmth SE Ltd
United Kingdom
Emma Hughes's Location
United Kingdom, United Kingdom
About Emma Hughes

As a seasoned IT leader with a proven track record in managing and transforming large-scale technology portfolios, I excel in driving operational efficiencies and supporting growth across diverse global teams. Currently serving as Senior Director IT at Aetna International, I spearhead technology strategies and oversee substantial IT budgets, including a multi-million portfolio, to align with organizational goals and enhance global operations.My leadership experience spans over a decade, with a strong focus on guiding geographically dispersed teams of 100+ onshore and offshore staff. My approach blends high empathy with strategic vision, enabling me to build credibility and drive successful transformations in complex environments. I have a deep understanding of stakeholder management, having engaged with C-level executives and third parties to develop targeted solutions that address both business and technical needs.Notable achievements include leading the technology team through the divestiture of Aetna International's legal entities, implementing a strategic IT program that increased productivity by 67%, in key processes using robotics and managing a large project portfolio with a commitment to excellence in delivery and governance. My ability to adapt leadership styles to various personalities and political landscapes has been key in overcoming obstacles and achieving success.Previously, I led programs for cross-regional market entry initiatives, executed CRM system implementations, and managed large-scale IT integrations, consistently driving growth and improving customer satisfaction. My background also includes establishing and running a PMO, optimizing project management processes, and enhancing global customer experiences.Passionate about leveraging technology to drive business transformation, I am committed to fostering innovation and delivering impactful results.

Emma Hughes's Current Company Details
Eco warmth SE Ltd

Eco Warmth Se Ltd

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Strategic Business Consultant (Start-up)
United Kingdom
Website:
aetna.com
Employees:
39880
Emma Hughes Work Experience Details
  • Eco Warmth Se Ltd
    Strategic Business Consultant (Start-Up)
    Eco Warmth Se Ltd
    United Kingdom
  • Aetna, A Cvs Health Company
    Senior Director, It Program Management
    Aetna, A Cvs Health Company May 2021 - Present
    Surrey, England, United Kingdom
    • Spearhead the technology team through significant organizational changes, including the divestiture of Aetna International rest of world legal entities • Develop and execute an IT strategy, enhancing global technical capabilities and improving operational efficiency by 67% on key processes. • Oversee a $20M IT budget, implementing cost-saving initiatives and optimizing resource allocation.• Lead a global IT team, streamline operations, and improve decision-making processes to support a $1B global business.
  • Aetna, A Cvs Health Company
    Director
    Aetna, A Cvs Health Company Apr 2019 - May 2021
    United Kingdom
    • Managed cross-functional teams and portfolios, including a $20M project portfolio, using Agile and Waterfall methodologies.• Facilitated new market entries and CRM system adoption, achieving revenue growth and contributing to a high customer retention rate.• Established and led the PMO, ensuring high% of projects were delivered on time and within budget.
  • Aetna
    Growth Strategy Program Manager
    Aetna Apr 2017 - Apr 2019
    London, United Kingdom
    • Led market entry projects in UAE and Singapore, contributing to significant revenue growth.• Implemented a new CRM system and established PMO governance structures, improving project delivery and customer satisfaction.
  • Aetna
    It Project Manager & Europe Regional Role
    Aetna Jun 2015 - Apr 2017
    Farnham
    • Directed IT integration for the acquisition of InterGlobal, managing complex technology projects and enhancing operational efficiency.• Collaborated with stakeholders to align project outcomes with organizational goals and streamline processes.
  • Interglobal
    Global Customer Experience Team Consultant
    Interglobal Apr 2013 - Jun 2015
    Farnham
    • Improved customer satisfaction and operational SLAs by restructuring teams and implementing effective tracking tools and KPIs.
  • Interglobal
    Customer Relations Manager
    Interglobal Feb 2012 - Apr 2013
    Shanghai City, China
    Restructured teams to enhance service levels and retention, using metrics to drive improvements in customer satisfaction.
  • Interglobal
    Customer Care Consultant
    Interglobal Jul 2008 - Feb 2012
    Farnham

Emma Hughes Education Details

  • Farnham Heath End School
    Farnham Heath End School
    A-C Gcse'S

Frequently Asked Questions about Emma Hughes

What company does Emma Hughes work for?

Emma Hughes works for Eco Warmth Se Ltd

What is Emma Hughes's role at the current company?

Emma Hughes's current role is Strategic Business Consultant (Start-up).

What schools did Emma Hughes attend?

Emma Hughes attended Farnham Heath End School.

Who are Emma Hughes's colleagues?

Emma Hughes's colleagues are Katrina Mcclinton, Karen Moore, Beth Torre, Valeria A Straub, Kelly Mcgivern, Ve'rykia C., Jamie York.

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