Emma Hughes Email and Phone Number
As a seasoned IT leader with a proven track record in managing and transforming large-scale technology portfolios, I excel in driving operational efficiencies and supporting growth across diverse global teams. Currently serving as Senior Director IT at Aetna International, I spearhead technology strategies and oversee substantial IT budgets, including a multi-million portfolio, to align with organizational goals and enhance global operations.My leadership experience spans over a decade, with a strong focus on guiding geographically dispersed teams of 100+ onshore and offshore staff. My approach blends high empathy with strategic vision, enabling me to build credibility and drive successful transformations in complex environments. I have a deep understanding of stakeholder management, having engaged with C-level executives and third parties to develop targeted solutions that address both business and technical needs.Notable achievements include leading the technology team through the divestiture of Aetna International's legal entities, implementing a strategic IT program that increased productivity by 67%, in key processes using robotics and managing a large project portfolio with a commitment to excellence in delivery and governance. My ability to adapt leadership styles to various personalities and political landscapes has been key in overcoming obstacles and achieving success.Previously, I led programs for cross-regional market entry initiatives, executed CRM system implementations, and managed large-scale IT integrations, consistently driving growth and improving customer satisfaction. My background also includes establishing and running a PMO, optimizing project management processes, and enhancing global customer experiences.Passionate about leveraging technology to drive business transformation, I am committed to fostering innovation and delivering impactful results.
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Strategic Business Consultant (Start-Up)Eco Warmth Se LtdUnited Kingdom
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Senior Director, It Program ManagementAetna, A Cvs Health Company May 2021 - PresentSurrey, England, United Kingdom• Spearhead the technology team through significant organizational changes, including the divestiture of Aetna International rest of world legal entities • Develop and execute an IT strategy, enhancing global technical capabilities and improving operational efficiency by 67% on key processes. • Oversee a $20M IT budget, implementing cost-saving initiatives and optimizing resource allocation.• Lead a global IT team, streamline operations, and improve decision-making processes to support a $1B global business. -
DirectorAetna, A Cvs Health Company Apr 2019 - May 2021United Kingdom• Managed cross-functional teams and portfolios, including a $20M project portfolio, using Agile and Waterfall methodologies.• Facilitated new market entries and CRM system adoption, achieving revenue growth and contributing to a high customer retention rate.• Established and led the PMO, ensuring high% of projects were delivered on time and within budget. -
Growth Strategy Program ManagerAetna Apr 2017 - Apr 2019London, United Kingdom• Led market entry projects in UAE and Singapore, contributing to significant revenue growth.• Implemented a new CRM system and established PMO governance structures, improving project delivery and customer satisfaction. -
It Project Manager & Europe Regional RoleAetna Jun 2015 - Apr 2017Farnham• Directed IT integration for the acquisition of InterGlobal, managing complex technology projects and enhancing operational efficiency.• Collaborated with stakeholders to align project outcomes with organizational goals and streamline processes. -
Global Customer Experience Team ConsultantInterglobal Apr 2013 - Jun 2015Farnham• Improved customer satisfaction and operational SLAs by restructuring teams and implementing effective tracking tools and KPIs. -
Customer Relations ManagerInterglobal Feb 2012 - Apr 2013Shanghai City, ChinaRestructured teams to enhance service levels and retention, using metrics to drive improvements in customer satisfaction. -
Customer Care ConsultantInterglobal Jul 2008 - Feb 2012Farnham
Emma Hughes Education Details
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Farnham Heath End SchoolA-C Gcse'S
Frequently Asked Questions about Emma Hughes
What company does Emma Hughes work for?
Emma Hughes works for Eco Warmth Se Ltd
What is Emma Hughes's role at the current company?
Emma Hughes's current role is Strategic Business Consultant (Start-up).
What schools did Emma Hughes attend?
Emma Hughes attended Farnham Heath End School.
Who are Emma Hughes's colleagues?
Emma Hughes's colleagues are Katrina Mcclinton, Karen Moore, Beth Torre, Valeria A Straub, Kelly Mcgivern, Ve'rykia C., Jamie York.
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Emma Hughes
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Emma Upton
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Emma Hughes
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