Emma Irwin Email & Phone Number

United Kingdom

London, England, United Kingdom

A hands-on role, leading and implementing the People Strategy in this 130 person IFA business. Primarily a business partnering role, delivering the following: • Recruitment: Excellent track record of delivering quality hires across all levels of seniority. Responsible for circa 50 hires since 2018. • Succession: Working closely with the Director of Wealth Planning on the creation and execution of succession plans. Manage all related hiring/role changes/comms. • Acquisitions: Attend initial sales meetings. Manage HR due diligence info requests. Manage TUPE process and integrations of new staff. • Performance Management: Instigated a complete overhaul of the PM process, consisting of a new quarterly review cycle linked to incentive scheme and a transparent process for identifying exceptional performers. • Reward & Benefits: Instigated comp benchmarking and a process for the annual pay review cycle. Lead RemCom meetings. Manage business cases for ad-hoc changes. Manage formal Group and additional benefits e.g. wellbeing support. • Learning & Development: Responsible for development of key development pathways. Developed and implemented management training and bespoke coaching. Supported LIne Managers with high and low performance. • Employee Engagement & Relations: Proactively manage live and potential ER cases. Work with external adviser to deliver required commercial outcomes, and manage and mitigate risk. Support Line Managers.• Policy & HR Ops: Management of HRIS. Development of policy. Delivery of MI. • Stakeholder Management & Strategy: Influencing role working closely with CEO. Member of Management Board and adviser to Executive Board. • EDI: working with external agency during 2022 and 2023 to develop a future-looking EDI strategy. • Awards & Comms: Managed entry of the Best Financial Adviser to Work for award in 2019, 2021 and 2023. Lead on all people comms, including CEO updates and company presentations. • Leadership: of two direct HR reports.

London, United Kingdom

Promoted to HR Manager after a year at HFMC Wealth, in recognition of me taking full ownership of the people agenda.

Weybridge, Surrey, United Kingdom

Provision of generalist HR support to our growing team. Core duties include: • HR special projects - managing ad-hoc projects, including CSR, appraisal and reward review, salary benchmarking, award entries, culture and values. • Management role - part of an internal management group responsible for the delivery of operational goals and Board-level business objectives. • Recruitment - manage end-to-end recruitment processes including resourcing reviews, preparation of job specs, candidate management and interviews, offer and contract production, induction planning, agency fee negotiation, etc• Communications - manage internal communications, including company newsletters, LinkedIn page, communication of key projects and developments to employees, etc• HR administration - manage day-to-day HR admin, including absence, starters and leavers processes, employee benefits, flexible working requests, employee relations issues, etc. Main user of IRIS HR software, responsible for increasing the degree to which it is embedded across the business.

London, United Kingdom

Freelance projects and/or short-term interim roles in education and B2B publishing. Example projects: • Operational reviews e.g. strategy planning and reviews, staffing structures, team performance reviews, skills requirements and training needs assessment, job description and salary reviews, commission and bonus reviews, reorganisations, etc. • Interim management roles e.g. can fulfil senior level roles in sales, marketing, HR or a combination.

London, United Kingdom

Employed during a period of significant change in the business, providing HR business partnering duties and fulfilling the role of Interim Sales & Marketing Director from May-December 2016. Key achievements:• Support to EW group HR team: administrative and general support to the HR team, includinguse of YouManage HR database; developed sales & marketing competency framework and sales& marketing training plan; group wide salary review and divisional review of employee turnover• Member of project team that successfully sold Optimus Education to Prospects in Nov-16: leadrole in provision of commercial due diligence data / information; managed HR transition fromold to new company• Coaching and mentoring key members of the team to take on senior-level responsibilities (whilstundertaking ILM Level 7 Certificate in Executive Coaching and Mentoring)• Re-structured sales and marketing teams to increase core skills and efficiency: added digitalmarketing capability and high-value account management; delivered increase in retention rates(up by 8%) and new business revenue (doubled by Dec-16); carried out complete role, salary andcommission audit• Sales and marketing data and systems review: recommendations and contract negotiation forCRM and ESP (Email Service Provider).

London, United Kingdom

Managed recruitment and HR for a small, fast-growing digital marketing agency, delivering 10 hires over three months, including the following roles: sales, design, credit control and marketing consultants.

London

Initially employed on a 4-month contract to review and implement customer lifecycle and communications programmes across the organisation, with a view to developing revenues from the existing customer base. Offered permanent Head of Marketing role managing team of 8 after 2 months. Achievements: • Re-energised a disengaged team and introduced a culture of accountability • Restructured the team – managed exits and subsequent hiring and role changes • Improved communication and delivery for multiple stakeholders • Managed a £1.2m marketing budget and developed strategic marketing plans • Implemented KPI reporting and Workfront (a project management tool)• Managed the CRM system: introduced lead tracking, pipeline management and ROI reporting; managed lead-gen campaigns to support 3 x sales teams • Launched a series of new and core assessment products, including the Progress Test Series which generated >£1m revenue by April 2015, on track to reach £3.8m annual target• Developed a customer partnership programme and introduced Customer Satisfaction Survey

London, United Kingdom

Responsible for overseeing the activities of Electric Word’s three divisional marketing teams. Achievements: • Managed effective deployment of marketing resources (2014: revenue £15.3m, marketing spend £1.4m; marketing salaries £500k in 2013 and 2014); created business plans for investment e.g. marketing automation; developed marketing plans with divisional teams • Managed effective recruitment, induction and training of sales and marketing staff; assessed skills gaps and organised / delivered necessary training; gave one-to-one coaching; managed restructures and reorganisations e.g. health team restructure in January 2014 saved £48k per annum in salary costs; advised divisional managers regarding sales and marketing needs• Ensured appropriate systems in place to support marketing activity e.g. CRM, ESP, reporting, Optimizely; negotiating and managing central contracts e.g. Adestra (ESP)• Interim Divisional MD (March to September 2014): managed the Optimus Education business through a period of change following departure of previous MD, motivated under-performing teams, re-built brand vision, re-connected with customers, joined up sales and marketing effort.

London, United Kingdom

Managed EW’s education publishing division – the largest brand being Optimus Education. Revenues of circa £10m and profit of circa £2m in 2009-10. Executive Director of EW 2009-10. • P&L responsibility for a range of products, including 12 newsletters, 3 magazines, 3 book imprints and 35 conferences; forecasting and budgeting; reviewing monthly management accounts; identifying risk and areas of opportunity; managing a team of 30-35 people• Developed books business from low-value one-off products to a range of high-value training resources for schools (achieving £220k revenue in year one, £459k in year two)• Sales and marketing management: direct management of the sales and marketing teams

London, United Kingdom

Responsible for Electric Word’s education marketing team and other divisions within the Group at different times. Managed a team of 4-12. High volume multi-channel campaign management with a flexible marketing budget of >£1.5m a year. Integrated many business acquisitions.

Redhill, United Kingdom