Responsible for the company’s understanding and delivery of customer success through learning and development. I have a particular interest in working with our managers to improve our systems and processes with our staff’s and client’s interests at heart.CIPD Level 5 Diploma in Human Resource Management and associate CIPD memberI have extensive experience in developing systems and processes to improve the customer experience. More than 10 years of people management experience managing highly motivated customer facing teams and developing team leaders and managers. Including designing and delivering team leader training across the group. Achieved significant success in building revenue for a SaaS business by developing new pricing models.