Emma Lake

Emma Lake Email and Phone Number

Digital Contact Centre - Newday @ NewDay
london, london, united kingdom
Emma Lake's Location
Wakefield, England, United Kingdom, United Kingdom
Emma Lake's Contact Details

Emma Lake work email

Emma Lake personal email

n/a
About Emma Lake

A professional, experienced and dedicated customer services manager, with great interpersonal skills and approachabilityHaving the capability to demonstrate excellent leadership, organisational and prioritising skills.A keen eye for detail, always striving for success and making the best possible outcomes, out of varied circumstance or situationAn experienced manager with the ability to adapt to ever-changing environments to motivate, lead and develop others

Emma Lake's Current Company Details
NewDay

Newday

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Digital Contact Centre - Newday
london, london, united kingdom
Website:
newday.co.uk
Employees:
789
Emma Lake Work Experience Details
  • Newday
    Digital Contact Centre Manager
    Newday Apr 2022 - Present
    Leeds, England, United Kingdom
    View
  • Reed In Partnership
    Senior Recruitment Manager
    Reed In Partnership Aug 2021 - Mar 2022
    Leeds, England, United Kingdom
    View
  • The Mid Yorkshire Hospitals Nhs Trust
    Assistant Team Leader
    The Mid Yorkshire Hospitals Nhs Trust May 2020 - Aug 2021
    Pinderfields Hospital
    View
  • Cpm International
    Senior Field Activation Manager
    Cpm International Sep 2019 - May 2020
    Leeds, England, United Kingdom
    View
  • Sky
    Customer Experience Leader
    Sky Jan 2005 - Aug 2019
    Leeds, United Kingdom
    Responsible for the day to day management of 15 advisors, who handle inbound calls from customers. With various queries, such as payments, upgrades, account maintenance.In 2013 the debt management call type was also added into their skillsetsMy duties include conducting weekly coaching sessions, regular performance reviews including salary reviews. Handling escalations to meet a satisfactory resolution whenever possible and adhering to Complaints code of practice within specified SLAs and complete 4 quality evaluations per team member
    View

Emma Lake Education Details

  • St Thomas A Beckett Catholic Comprehensive School
    St Thomas A Beckett Catholic Comprehensive School
    Gcse'S

Frequently Asked Questions about Emma Lake

What company does Emma Lake work for?

Emma Lake works for Newday

What is Emma Lake's role at the current company?

Emma Lake's current role is Digital Contact Centre - Newday.

What is Emma Lake's email address?

Emma Lake's email address is em****@****y.co.uk

What schools did Emma Lake attend?

Emma Lake attended St Thomas A Beckett Catholic Comprehensive School.

Who are Emma Lake's colleagues?

Emma Lake's colleagues are James I., Anna Mckay, Gemma Sonde, Giuliana Mion, Hope Bodle, Rael Williamson, Laura Stewart.

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