Emma Mayo Email and Phone Number

This role required i match provision of services against contractual need, whilst meeting monthly income targets. It is demanding in its diversity as the range of provision is as wide as ever-changing community need. A key element of the role is to create and maintain strong internal and external networks. Feedback on my performance inevitably highlights my friendly, outgoing personality and ‘can do’ attitude. I have extensive experience of representing organisations in community and business forums. I consistently exceed targets by working hard and deploying a methodical and well organised approach. I liaise closely with senior managers to measure current delivery and assess future requirements. It is my responsibility to maximise delivery within funding streams by effective staff and resource deployment. A key feature of my work is to continually review performance via a rigorous feedback format. From this I am able to highlight concerns and predict trends.• Work across multiple delivery sites with a focus on improving performance and maximising funding allocations• Lead a team of Contract and Compliance staff to ensure best delivery of end services• Monitor and evaluate key processes to ensure required outputs and outcomes are fully met• Coordinate time-tabling of courses to best meet business and user need• Effectively communicate with internal and external networks to ensure performance is supported and enhanced• Identify and analyse problems and formulate feasible and robust solutions

▪ Offer employability support and guidance to learners including vulnerable adults▪ Deliver presentations to learners and external providers▪ Work with individuals and in groups to enhance training and job readiness▪ Offer minimum service standards e.g. CV writing, ‘Better off Calculations’ and Interview Skills▪ Motivate and encourage individuals to progress via ‘smart actions’ and constant review of progress▪ Liaise with Staffing Consultant to source paid employment for students▪ Achieve monthly organisational targets▪ Deliver employability workshops, job clubs and ICT sessions▪ Adhere to company policy: Health & Safety, Equality & Diversity, Data Protection and Safeguarding

▪ Offer employability support and guidance to a wide adult customer base including those with health related barriers and learning difficulties▪ Motivate and encourage individuals to progress via ‘smart actions’ and constant review of progress▪ Liaise with Employer Engagement Team to source placements and paid employment▪ Achieve monthly organisational targets (throughout the last year I exceeded all personal targets by at least 20%)

Based in HMP Kirklevington Grange and HMP Holme House, improved prisoner’s employability prior to release▪ Forged excellent working relationships with prison staff, Probation Trust, Jobcentre Plus, National Careers Service, Manchester College▪ Successfully compiled and delivered employability workshops, receiving excellent feedback from prisoners and support organisations▪ Represented Pertemps at curriculum reviews, partnership and quality improvement group meetings▪ Personally praised in Ofsted report, for excellent partnership working

Provided advice and customer support, for residents of Darlington▪ Specialised in housing, housing benefits and council tax matters▪ Dealt with customers, both face to face and over the telephone