Emma Mc Dermott Email & Phone Number

Dublin, County Dublin, Ireland

Coach Customers on how to share and market their fundraiser themselvesEnsure Charity and Non-Profit fundraisers are set up for successTroubleshoot a variety of technical issues to ensure everything runs efficiently Collaborate with other teams regarding both individual and charity fundraisers on a daily basisEnsure funds send out to customers for their respective fundraisersRead important updates and share those with the team as neededFlag any observations of issuesAssist other teams regarding outreaches to customers

Dublin City, County Dublin, Ireland

Simultaneously worked on several German AI projects, such as BARD and Google Speech.Transcribed 1080 audio files per day into German.Participated in the Engagement Committee and organised routine coffee mornings to discuss culture-based topics and promote workplace inclusivity.Hosted a variety of mental health events, including "R U OK" day.Shared Irish national mental health resources with colleagues via email, and kept the list up to date.

Mullingar, County Westmeath, Ireland

Provided exceptional customer service by addressing all inquiries and concerns.Maintained high standards of customer service. Contributed to the training of new employees.Managed transactions and returns at the register.Arranged and displayed merchandise to enhance visual appeal.

Dublin City, County Dublin, Ireland

I was responsible for managing customer inquiries through various channels, such as phone, chat, and email during my tenure at Google Ads. Troubleshooting issues and utilising resources to find efficient and practical solutions was one of my strengths. Additionally, my time at Google Ads provided me with opportunities to enhance my skills through refresher training programs.

Frankfurt, Hesse, Germany

Successfully negotiated a contract with the German postal system for medical follow-up letters by working alongside senior executives, facilities, and key stakeholders. This resulted in significant savings, as the letters were previously shipped from Ireland, and proved to be both cost-effective and efficient.Managed an average of 800 emails a day categorising and distributing the medical cases mailbox for Europe, Middle East, and Africa (EMEA).Created a comprehensive flowchart of all pharmacists who worked on inputting medical cases and became familiar with their language skills for each tier. This allowed me to have a clear overview of the team, reassign work quickly in case of absence, and ensure productivity.Held twice-daily meetings with the EMEA team to check their productivity levels and reassign work based on their capacity.Utilised Excel to produce detailed progress and productivity reports.

Dublin City, County Dublin, Ireland

My Successes as a Translator at IQVIA: Working with GlaxoSmithKline as a subcontractorDuring my tenure, I have accomplished the following tasks while translating multiple medical and legal cases per day from German to English verbatim:Transcribing voicemail headings for the medical information team inbox to enable them to prioritise at a glance.Creating a translation tracker in Excel to provide an overview of each case and its status to everyone involved.