Emma Mcintosh Email & Phone Number

New York, New York

New York, New York

Worked on a team of 4 producers helping with pre-production, production, and post-production on year-round events.Production lead on FoST Summit, an annual conference gathering together 600+ world-class industry thought leaders.Developed and researched 40+ workshops, conversations, and exhibition ideas.Production lead on year-round client activations for global brands and companies such as Microsoft, Apple, DVF, Casper, and more.Lead Producer on FoST Story Arcade, a two month pop-up featuring nearly a dozen immersive exhibits showcasing emerging technologies.Hiring lead for all P.As., project docents, and event volunteers.Managed Filemaker, two ticketing platforms, two websites, and app databases.Liaised between experiential artists and teamTested and QAed all experiences prior to eventsAdvised on strengths and limitations of immersive experiencesCoordinated production team schedules for load in/outServed as main technological contact for outside vendorsTracked projects in TrelloProvided editorial insight on topics related to new technology and interactive mediums

New York, New York

Provided AV and technological troubleshooting for eventsCreated inventory listManaged technological needs breakdown per artistAssisted with eBook creation

Greater New York City Area

Maintained excel document with over 700 entries and countingDeployed 20 phones dailyCoordinated with 3 teams to complete deploymentsFacilitated bulk deployment classes with an average of 10 users a session.

Children'S Hospitals Of Minnesota

Installed 10 in patient room computers, 8 nurse workstation computersHelped coordinate 5 separate team moves and performed reinstallationReimaged 3 computers.Assisted overnight MDM upgrade on 6 iPhones via Airwatch and Citrix

Supervised 20 student workersMonitored tickets in 5 different queues to ensure quality of servicePaired new hires with mentors according to schedulesCollaborated in hiring 3 new service desk and 2 staff membersCreated and updated training for new student workers in BlackboardKey communication point between library services and ITS Services Team member of library service point redesign as it related to IT

Its Help Desk

Mentored a team of 6 new hiresFront line interviewer for new hires.Administered front end of OTRS ticketing systemReviewed and created documentation for new printing system rolloutWorked 23 hours a week and went to school full timeMaintained intranet via google sites for Service Desk.Scheduled weekly team meetings for the Service Desk student workers.Reviewed and created documentation for new printing system rolloutReset active directory passwords at tier II levelWorked on student computers (virus removal, hardware replacement)Trained as a Google Apps expert for Google Apps for Education roll out.

Its Help Desk

Answered technology issues via phone, email, and in person in a timely mannerWorked with a user base which included students, faculty/staff, and alumsCommunicated with a professional staff of 15.Learned virus removal techniques for student computer volunteer work.Supported classroom and conference room A/VTroubleshot large multifunctional imagers.Contributed the most new FAQ articles of the staff.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Theatre, Singing Lessons Deans List 2011, 2012, 2013. Received Merit Scholarship 2011, Received Theatre Arts.

Education record

PSEO, post secondary education option, Pop Culture Studies, Physics, Writing Creative Non-Fiction, Writing 101

High School Degree

Activities and Societies: Theatre Student, AP student Participated in the Theatre Program. Participated in PSEO learning option. Took AP.