Emma Mcmahon Email & Phone Number

Managing critical escalations ranging from single-customer to large-scale global crises. Working at the the forefront of Trend Micro's crisis response efforts, negotiating solutions between clients and Trend Micro's sales, support and engineering teams.Responsibilities:- Take full ownership of critical situations, from individual customer issues to global war-rooms.- Coordinating Trend’s response across all relevant internal functions.- Maintain cohesive and comprehensive communication with all stakeholders, providing executive-level reports on progress, action plans, and strategy.- Develop a solid understanding of the business impact on customers and the internal implications of proposed solutions, ensuring all parties are aware of the challenges.- Review customer case histories to gain insight and context, and represent the customer internally.

Dallas, Texas, United States

Understand a customer’s overall use of the organization’s products, services, education and support services. Understand customer’s business priorities, overall technology landscape and organization to ensure use of support processes and escalation procedures to drive desired business outcomesAct as an internal advocate between customers and business functions (e.g. Sales, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer’s adoption

Irving, Texas, United States

Austin, Texas

At Trend Micro, I worked alongside many stakeholders such as support, R&D, finance, and marketing in order. During my time I formed a foundation for the role of product management within a high-tech security vendor. More specifically, I analyzed complex data in order to find recommendations towards improving future release criteria for Trend Micro's security software solutions.

County Dublin, Ireland

-Prepared patient charts for upcoming clinicals-Collected and filed reports incorrect charts, ensuring files be stored in the designated location-Determined medical record discrepancies through collecting and analyzing information-Distributed medical charts to the correct departments within the hospital

Scottsville, New York

-Open the pool each day and close it down each evening, depending on schedule/hours-Treat the pool with chemicals on a regular schedule-Monitor weather closely to ensure safety of guests-Survey pool-related activities throughout shift and identify safety concerns-Directed swimmers out of pool in hazardous situations-Enforced guests to pool guidelines and rules in a professional manner-Regularly trained for emergency lifesaving procedures and drills

Rochester, New York Area

-Survey pool-related activities during shift-Identify safety concerns-Enforced pool guidelines in a professional manner-Trained for emergency lifesaving procedures and drills on a monthly basis